Business Process Re-engineering & Management Journal: Volume 1 Issue 2

Re‐engineering a total quality organization: A case study of D2D Ltd

Ken W. Gadd, John S. Oakland

Defines total quality management (TQM) as a business approach whichfocuses on the continuous improvement of an organization’s businessprocesses, and business process…

BPR consulting: an evaluation of the methods employed

Richard Archer, Paul Bowker

Discusses business process re‐engineering, the latest paradigm toenter the management lexicon, which seeks to combine a processesorientation with an edict for radical change…

Business process re‐engineering and teleworking

Colin J. Coulson‐Thomas

Discusses the fact that business process re‐engineering (BPR) and anew pattern of work such as teleworking share certain common drivers– a desire for greater flexibility and lower…

Effective process management through performance measurement: Part II – benchmarking total quality‐based performance measurement for best practice

David Sinclair, Mohamed Zairi

The case study analysis presented in the first article allowed thegeneration of a preliminary model of total quality‐based performancemeasurement systems. This second of three…