Corporate Communications: An International Journal: Volume 24 Issue 1

Credible corporate social responsibility (CSR) communication predicts legitimacy: Evidence from an experimental study

Irina Lock, Charlotte Schulz-Knappe

Companies in challenged industries such as fashion often struggle to communicate credibly with their stakeholders about their social and environmental achievements. Credible…

The buffering effects of CSR reputation in times of product-harm crisis

Yeonsoo Kim, Chang Wan Woo

The purpose of this paper is to examine the role of prior-CSR reputation in protecting a company’s CSR reputation during product-harm crises and how it influences consumers’…

The challenges of gamifying CSR communication

Kateryna Maltseva, Christian Fieseler, Hannah Trittin-Ulbrich

A growing number of research report positive effects of gamification, that is the introduction of game elements to non-game contexts, on stakeholder intentions and behaviors…

How different CSR dimensions impact organization-employee relationships: The moderating role of CSR-culture fit

Zifei Fay Chen, Cheng Hong, Aurora Occa

Drawing on interdisciplinary insights from stakeholder theory, relationship management and organizational justice, the purpose of this paper is to examine corporate social…

Offshoring language-sensitive services: a case study

Anne Kari Bjørge, Sunniva Whittaker

The purpose of this paper is to focus on corporate communication issues that arise when a company offshores language-sensitive services to a country which does not have a…

Winning in the court of public opinion: Exploring public relations–legal collaboration during organizational crisis

Soojin Kim, Arunima Krishna, Kenneth D. Plowman

The purpose of this paper is to explore how public relations (PR) professionals develop co-narratives with legal counsel when formulating crisis communication strategies…

Identity matters: How the relevance of a crisis to organizational and stakeholder identities influences reputation damage

Simone Mariconda, Alessandra Zamparini, Francesco Lurati

The purpose of this paper is to conceptually develop and empirically test a model according to which a crisis leads to a greater reputational damage when it is highly relevant to…

Share of voices in corporate social responsibility (CSR) news: A comparison of sources used in press releases and news coverage

Lisa Tam

The use of sources in news coverage affects news audience’s perceptions of news events. To extend existing research on inter media agenda-setting and agenda-building effects of…

Leveraging interactive social media communication for organizational success: An examination of Chinese net-roots third-sector organizations’ microblog use

Feifei Chen

The purpose of this paper is to examine how microblog communication enabled a new form of hybrid net-roots third-sector organization that rely heavily on the internet to achieve…

When is silence golden? The use of strategic silence in crisis communication

Phuong D. Le, Hui Xun Teo, Augustine Pang, Yuling Li, Cai-Qin Goh

Scholars have discouraged using silence in crises as it magnifies the information vacuum (see Pang, 2013). The purpose of this paper is to argue for its viability and explore the…

The CSR paradox: when a social responsibility campaign can tarnish a brand

Elizabeth Johnson-Young, Robert G. Magee

The purpose of this paper is to explore the corporate social responsibility (CSR) paradox, when a social campaign hurts the sponsoring brand even while raising concern for the…