Corporate Communications: An International Journal: Volume 25 Issue 3

When love becomes hate: how different consumer-brand relationships interact with crises to influence consumers' reactions

Liang Ma

A well-accepted proposition in the literature of corporate strategic communication and public relations is that consumer-brand relationships (CBRs) affect corporate crisis…

Corporate listening: unlocking insights from VOC, VOE and VOS for mutual benefits

Jim Macnamara

Comparatively, while the voice of customers, employees, and other stakeholders have been identified as key components of corporate and marketing communication, little attention…

Enhancing post-crisis communication through memorials: the case of the bonfire crisis at Texas A&M

Elina R. Tachkova

There is a small amount of research that examines the post-crisis communication efforts of organizations (Coombs, 2012). The discourse of renewal has a focus on learning and…

Exploring strategic CSR communication on UAE banks' corporate websites

Effrosyni Georgiadou, Catherine Nickerson

Communicating CSR through corporate websites is one of the most effective ways for organizations to inform and engage stakeholders, earn legitimacy and reap the intangible and…

Analyzing reputation of Swiss universities on Twitter–The role of stakeholders, content and sources

Daniel Vogler

This study investigated the reputation of Swiss universities on Twitter. It gives detailed insights on how the reputation of universities was constituted in a digitized media…

Co-creating sustainable corporate brands: a consumer framing approach

Sonja Lahtinen, Elina Närvänen

The purpose of this research is to explore how consumers co-create sustainable corporate brands (SCBs) by framing brands with a newly adopted sustainability orientation.

Social media efficacy and workplace relationships

Jason Snyder, Mark D. Cistulli

With the increase of social media usage in the workplace as a background, this paper specifically addresses social media efficacy's and social media privacy's impact on supervisor…

Times are changing: the role of heritage identity on employee identification in a Danish family-owned company

Mona Agerholm Andersen

The aim of this article is to explore how the employees of a Danish family-owned company identify with the heritage identity of their company. More specifically, the purpose is to…

The role of corporate credibility and bandwagon cues in sponsored social media advertising

Ruobing Li, Michail Vafeiadis, Anli Xiao, Guolan Yang

Sponsored social media content is one of the advertising strategies that companies implement so that ads appear as native to the delivery platform without making consumers feel…

Intergenerational communication barriers and pitfalls of business families in transition—a qualitative action research approach

Anita Zehrer, Gabriela Leiß

This paper aims to explore the pertinent issues, barriers and pitfalls of intergenerational communication in business families during their leadership succession period.

Towards a framework for public relations practice in the financial services sector of Ghana

Albert Anani-Bossman, Takalani Eric Mudzanani

The goal of the study is to develop an integrated, non-sequential framework for excellent public relations management for the financial services sector in Ghana. The study…

Managing the communicative organization: a qualitative analysis of knowledge-intensive companies

Kaisa Pekkala

The purpose of this paper is to explore how employees' work-related communication is managed in knowledge-intensive organizations.