Corporate Communications: An International Journal: Volume 26 Issue 1

Guest editorial

Social listening: a potential game changer in reputation management How big data analysis can contribute to understanding stakeholders' views on organisations

The purpose of this paper is to investigate to what extend an automated, algorithm-based analysis of online conversations of stakeholders in social media and other Internet media…

How trust was maintained in Scandinavia through the first crisis of modernity

The aim of this article is to explain why there is a higher degree of trust in some countries compared to others – and which are the main historical factors that explain these…

Distrust in corporate communications: does it matter?

This study provides much needed empirical data to conceptualise organisational distrust in communications' scholarship. A limited understanding of distrust has implications for…

Trust me, I am the social media manager! Public sector communication's trust work in municipality social media channels

The study aims at investigating the role of social media managers (SMMs) as trust mediators and access points in the context of local government. Little empirical work is devoted…

Building organizational trust through internal communication

Although multiple research studies disclosed that internal communication is effective in building trust within organizations, the link between employees' satisfaction with…

Trust research in public relations: an assessment of its conceptual, theoretical and methodological foundations

During the past few years, public trust in organisations, institutions and systems has decreased. Trust is an important antecedent not only for relationship-building but also for…

Multidisciplinarity in internal communication and the challenges ahead

Considering the impact internal communication has on the performance of organizations, studies about internal communication are revisited in order to generate a deeper…

Shared meaning at the intersection of NPO reputation and trust: a personification perspective

The purpose of this paper is to unearth common perceptions of non-profit organization (NPO) trust and reputation, with a specific focus in their overlaps and intersections…

News media influence on public trust in bike-sharing operators in Singapore

The overnight introduction of tens of thousands of dockless bike-share bicycles in Singapore with its indiscriminate parking drew the attention of the media, which generated…

Communicating philanthropic CSR versus ethical and legal CSR to employees: empirical evidence in Turkey

This study investigates the mechanism through which banks employ corporate social responsibility (CSR) commitment to engage in employees. The values of different types of CSR…

Turkish and Slovenian health ministries' use of Twitter: a comparative analysis

The purpose of this paper is to explore how the health ministries of Turkey and Slovenia use Twitter as government agencies obliged to communicate with the public.

Strategic management of public relations in Kuwait

The purpose of this paper is to help enrich the body of knowledge of public relations by exploring the status of the practice in Kuwait. Using the generic principles of public…

Access and its contribution to achieving trust and satisfaction in inter-ethnic relationships

This study seeks to provide further testing of access in the context of government – community relations within the political context of the Republic of North Macedonia. The study…

Evaluating social countermarketing success: resonance of framing strategies in online food quality debates

Social countermarketing (SCM) aims at influencing existing socio-cultural norms, public policies or political decision-making. Existing empirical accounts of SCM give limited…