Journal of Workplace Learning: Volume 26 Issue 3/4

Examining the influence of strategic profit emphases on employee engagement and service climate

Carolyn (“Casey”) Findley Musgrove, Alexander E. Ellinger, Andrea D. Ellinger

Research suggests that employee engagement favorably influences the provision of customer service, that high levels of service employee engagement are rare, and that firms'…

Employee engagement and autoethnography: being and studying self

Sally Anne Sambrook, Natalie Jones, Clair Doloriert

Employee engagement (EE) is a highly popular topic within workplace research, but has been studied almost exclusively from a quantitative, survey based approach, both in academic…

How do I know I am valued?

Julia Claxton

– The purpose of this paper is to understand the phenomena of an employee “being valued” in the context of a manufacturing SME.

Leadership styles to engage employees: evidence from human service organizations in Italy

Daria Sarti

This study aims to examine the relationship between work engagement and leadership styles in human service organizations (HSOs). Specifically two leadership styles are…

HRD challenges when faced by disengaged UK workers

Diane Keeble-Ramsay, Andrew Armitage

This paper seeks to consider employees' perceptions of engagement from their lived experiences of UK employees following the global credit crisis, post 2008. It draws from the…

Does corporate social responsibility impact on employee engagement?

Pedro Ferreira, Elizabeth Real de Oliveira

Despite the claim that internal corporate social responsibility plays an important role, the understanding of this phenomenon has been neglected. This paper intends to contribute…

A theoretical model of the antecedents and outcomes of employee engagement: Dubin's method

Sowath Rana, Alexandre Ardichvili, Oleksandr Tkachenko

– The purpose of this paper is to propose a theoretical model that links the major antecedents, outcomes, and moderators of employee engagement.

Social care mentorship and employee engagement in the transformation of the Social Care Workforce

Janet McCray, Hazel Turner, Barbara Hall, Marie Price, Gill Constable

This paper presents the findings of a small scale research project exploring mentorship programme participants experiences and learning about their managerial role in an adult…

Guest editorial

Julia Claxton