Table of contents
TIME TO stand up AND BE counted
Sheena CarmichaelA company's internal structure and processes may encourage dissemblance, internal politics and even fraud by stopping its core values being translated into working practices…
Impact on society PROBLEM or POTENTIAL?
The ‘impact on society’ component of the EFQM business excellence model proves a stumbling block for many organizations. While they are adept at compiling hard data on products…
ALL CHANGE on the instrument panel
Pierre‐Alain CardinauxThe management of the future will be based on a broader, global reporting system rather than just operational figures. Modern ‘instrument panels’ will measure not just financial…
How Shell refined its ASSET MANAGEMENT
Ian GartonShell International Exploration and Production companies have developed an innovative new measurement approach based on asset management. By viewing all activities through an…
ABB's EVITA PUTS CUSTOMER‐FOCUSED CONTROL CENTRE STAGE
Lennart Lundahl, Per EwingInspired by the Balanced Scorecard, ABB Sweden has run a special ‘Evita’ project to develop a measurement‐based model for business control in all levels of the company.
Sainsbury's checks out benchmarking
Alison Chaplen, Jason WignallA streamlined and competitive supply chain is critical to J Sainsbury, one of the UK's largest retail groups. Its logistics division approaches the challenge with a continuous…
A performance balance for TRADES
In their new book, Street Smarts, professors Roy Smith and Ingo Walter draw a link between professional behaviour and shareholder value in financial markets. Now more than ever…
A COMPREHENSIVE ACCOUNT OF value
Philip D Wright, Daniel P KeeganAnticipating investor demand for a more rounded view of a company's ability to perform, Price Waterhouse is putting forward ‘value reporting’ as a new methodology for…
THE FIFTH DISCIPLINE
Peter M SengeLearning is now widely accepted as the currency of survival in an era of constant change. Many businesses, however, are struggling to learn how to learn. The cultural and…
THE MEANING OF LEARNING
For managers struggling with the vocabulary and concepts of the learning organization, Harvard Business School's David Garvin proposed five practical steps to readers of European…
ACCOUNTING THE LIMITS OF ACCOUNTING
Peter MillerHow to assess the performance of others has been an exercise at the heart of managerial ambitions for much of this century. More recently it has been an insistent demand driving…
THE WAY organizations get SMARTER
Remo L HäckiBy identifying the fundamentals of what makes an organization intelligent, companies can manage their behaviour patterns and culture to maximize their corporate IQ.
WHEN KNOWLEDGE is wealth
Karl Erik SveibyKarl Erik Sveiby starts out with a big advantage over most of the authors and consultants offering their views and services about knowledge management. In his latest book, The New…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma