Measuring Business Excellence: Volume 10 Issue 1

Using a “balanced approach” to measure merchandising supplier performance

Tami L. Knotts, Stephen C. Jones, Gerald G. Udell

Aims to verify the usefulness of a “balanced approach”.

The effect of manufacturing strategies on financial performance

Halim Kazan, Gökhan Özer, Ayşe Tansel Çetin

Companies must use their resources effectively and productively if they are to compete in an increasingly competitive globalized economy. Effective performance measurement can…

An analysis of European textile sector competitiveness

Nicholas Bilalis, Luk N. Van Wassenhove, Emmanuel Maravelakis, Andreas Enders, Vassilis Moustakis, Aristomenis Antoniadis

The European Union (EU) clothing and textile industries are characterized by very intense international competition. EU producers face fierce competition from exports of new…

Strategic or operational perspectives on performance: what is prioritized in a large construction company?

Peter Samuelsson, Per Ekendahl, Petter Ekevärn

This case study sets out to discuss the balance of operational and strategic perspectives on performance measurement in a large construction company.

How to Measure Customer Satisfaction (2nd Edition)

K. Narasimhan

Assessing the value of international workers

Giovanni Schiuma

Investigating the link between quality improvement efforts and strategic HRM in selected Greek industrial organizations implementing the new ISO 9000:2000

Fotis Vouzas

Events

Editorial

Mike Bourne