Table of contents - Special Issue: Managing with measures in the public sector
Guest Editors: Yasar Jarrar, Gionvanni Schiuma
Measuring performance in the public sector: challenges and trends
Yasar Jarrar, Giovanni SchiumaThe purpose of this paper is to show that in the last decades the globalization of economies together with the adoption of the new public management model have involved deep…
Benchmarking the e‐government bulldozer: beyond measuring the tread marks
Fadi SalemThe purpose of this paper is to investigate the role of international benchmarking studies as drivers for e‐government development.
Crafting performance measurement systems to reduce corruption risks in complex organizations: the case of the World Bank
Scott A. FritzenThe purpose of the paper is to explore an emerging challenge for large public‐sector bureaucracies: developing information and performance measurement systems that support…
Information quality as a mirror of government excellence
Arre Zuurmond, Pim Jörg, Ted Dicks, Barry WoudenbergThe purpose of this paper is to explain current processes which are part of the eGovernment agenda in Dutch governmental organizations: these processes are part of a…
Measuring and diagnosing innovation excellence – simple contra advanced approaches: a Danish study
Anne Martensen, Jens J. Dahlgaard, Su Mi Park‐Dahlgaard, Lars GrønholdtThe purpose of this paper is to examine two approaches to measure and diagnose innovation excellence.
Measuring business transformation at a small manufacturing enterprise in the UK
Charles TennantThe purpose of this paper is to validate the applicability of Strategic Quality Management (SQM) methods at a UK based manufacturing Small to Medium Enterprise (SME) for changing…
Measuring the potential success of information system implementation
Jean Davison, David DeeksThe purpose of this paper is to explore the possibility of using a metric to measure user acceptability of a system prior to its implementation.
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma