Measuring Business Excellence: Volume 14 Issue 2

Measuring organizational performance and organizational excellence of SMEs – Part 1: a conceptual framework

Job P. Antony, Sanghamitra Bhattacharyya

The purpose of this paper is to propose a conceptual framework for measuring organizational performance and organizational excellence, which could be used by small and medium…

Consumer behavior of the information services industry in Taiwan – conceptual framework and hypotheses development

Wen‐Hung Wang, Chiung‐Ju Liang

The purpose of this article is to develop a model for examination of the relations among attributes, benefits, customer satisfaction, trust, commitment, and customer behavioral…

Can companies profit from greener manufacturing?

Vanessa Menzel, Jan Smagin, Felix David

The purpose of this paper is to investigate the trend and effect of environmentally friendly manufacturing on the financial performance of companies in the European automotive and…

Effects of institutional reform on corporate image and value in a developing country context

Norizan Mohd Kassim, Mohamad Najdawi, Zeina Al Azmeh, Hissa Sadiq

The purpose of this research is to examine the importance of organizational change involving an implementation of a reform project in a higher learning institution in Qatar. The…

Development of index for measuring leanness: study of an Indian auto component industry

Bhim Singh, S.K. Garg, S.K. Sharma

The extant literature fails to provide an efficient method to measure leanness of any manufacturing firm. The purpose of this paper is to discuss the concept of leanness and to…

Analyzing the technical and scale efficiency of small industries in India: state‐wise cluster study

Seema Sharma, Milind Sharma

The purpose of this paper is to examine the relative production efficiency of state‐wise clusters in the registered small‐scale sector in India.

Evaluating and selecting key performance indicators: an ANP‐based model

Daniela Carlucci

Selecting the most meaningful performance indicators, i.e. key performance indicators (KPIs), represents one of the major challenges that companies have to face for developing an…