Measuring Business Excellence: Volume 14 Issue 3

Measuring TQM implementation: a case study of Malaysian SMEs

Azizan Abdullah

The purpose of this paper is to contribute to the understanding of total quality management (TQM) practices at the small to medium‐sized enterprise (SME) level within the…

ICTs and knowledge management: an Italian case study of a construction company

Barbara Bigliardi, Alberto Ivo Dormio, Francesco Galati

The objective of this paper is to investigate the process of knowledge creation and transfer in project‐based organizations, with particular reference to a construction firm…

Multi‐objective flow shop scheduling using hybrid simulated annealing

Ashwani Dhingra, Pankaj Chandna

In order to achieve excellence in manufacturing, goals like lean, economic and quality production with enhanced productivity play a crucial role in this competitive environment…

Measuring organizational performance and organizational excellence of SMEs – Part 2: an empirical study on SMEs in India

Job P. Antony, Sanghamitra Bhattacharyya

The purpose of this paper is to empirically establish an indigenously developed model for measuring organizational performance and organizational excellence, and to examine the…

Measuring trust in supply chain partners' relationships

Mohammed Laeequddin, B.S. Sahay, Vinita Sahay, K. Abdul Waheed

The purpose of this paper is to develop a context dependent, multi perspective multilevel trust measurement instrument to measure supply chain members' trust.

Using performance measures in public organisations: challenges of Italian public administrations

Francesco Sole, Giovanni Schiuma

The purpose of this paper is to investigate the main challenges related to the use of performance measures in public organisations in order to identify the factors affecting the…