Measuring Business Excellence: Volume 15 Issue 1

Longitudinal research into factors of high performance: the follow‐up case of Nabil Bank

André de Waal, Miriam Frijns

There is a real need for longitudinal research into the factors that cause or contribute to sustainable high organisational performance. Especially in Asia there has not been much…

Empirical analysis of the Baldrige Criteria as both an organisational performance measure and a theoretical model

Nihal Palitha Jayamaha, Nigel Peter Grigg, Robin Stephen Mann

The purpose of this paper is to test empirically two key measurement perspectives – measurements in the context of a theoretical model that predicts/explains results, and…

Determination of the success factors in supply chain networks: a Hong Kong‐based manufacturer's perspective

S.I. Lao, K.L. Choy, G.T.S. Ho, Y.C. Tsim, N.S.H. Chung

The purpose of the paper is to investigate the factors that affect the decision‐making process of Hong Kong‐based manufacturers when they select a third‐party logistics (3PL…

Comparative study of framework, criteria and criterion weighting of excellence models

Balvir Talwar

This paper seeks to present a comparative study of framework, criteria and criterion weighting of 20 Excellence Models/National Quality Awards (EM/NQA), to identify their common…

Proposing a quick best practice maturity test for supply chain operations

Torbjörn H. Netland, Erlend Alfnes

The purpose of this paper is to propose a quick maturity test to assist a company's development of a supply chain operations strategy. Maturity tests and models have been…

Performance measurement in automated manufacturing

Alok Mathur, G.S. Dangayach, M.L. Mittal, Milind K. Sharma

Today's customer‐focused paradigm of business environment puts tremendous pressures of quality, delivery, dependability, flexibility and cost on the manufacturing organisation…

Visualization: the bridge between commitment and control

Leo Kerklaan

This paper seeks to point out that visualization of business situations will stimulate the learning processes of managers and employees. Visualization or problem modeling enhances…

A new company descriptor takes us into a new era

Rebecca Marsh