Measuring Business Excellence: Volume 15 Issue 2

A renewed approach to services marketing effectiveness

António Pimenta da Gama

Marketing as a function is under increasing pressure to develop and implement business‐oriented methods and measures to improve its effectiveness. This paper approaches the…

Measuring supply chain management practices

Ana Beatriz Lopes de Sousa Jabbour, Alceu Gomes Alves Filho, Adriana Backx Noronha Viana, Charbel José Chiappetta Jabbour

This paper aims to perform an empirical investigation about the constructs and indicators of the supply chain management practices framework.

A hybrid performance measurement framework for optimal decisions

Akihiro Fukushima, J. Jeffrey Peirce

This paper seeks to propose a hybrid performance measurement framework integrating available frameworks and mathematical models. The hybrid framework potentially allows decision…

Updating corporate sustainability performance measurement systems

Cory Searcy

The purpose of this paper is to present an approach for guiding the evolution of a corporate sustainability performance measurement system (SPMS).

Performance measurement, organizational learning and strategic alignment: an exploratory study in Thai public sector

Suwit Srimai, Nitirath Damsaman, Sirilak Bangchokdee

This paper aims to examine the role of performance measurement in the Thai public sector. It seeks to explore the interactive use of strategic performance measurement systems…

The strategic fit between “competitive strategy” and “supply chain strategy” in Indian manufacturing industry: an empirical approach

Gunjan Soni, Rambabu Kodali

This paper aims to explore the state of strategic fit between “competitive strategy” (CS) and “supply chain strategy” (SCS) in the Indian manufacturing industry by investigating…