Measuring Business Excellence: Volume 15 Issue 4

Knowledge management and value creation in service firms

Ingi Runar Edvardsson, Gudmundur Kristjan Oskarsson

The purpose of this paper is to analyse the effect of knowledge management (KM) on value creation in Icelandic service firms. The aim is to examine how KM contributes to value…

Assessing human capital in knowledge intensive business services

Paola Demartini, Paola Paoloni

The purpose of this paper is to address human capital (HC) evaluation methods in service industries. As suggested by literature some services may be as different from others as…

A critical assessment of Stewart's CIV method

Samuli Aho, Sten Ståhle, Pirjo Ståhle

This paper seeks to examine the calculated intangible value (CIV) method as a measure of intellectual capital (intangibles) in enterprises. The aim is to show the benefits and…

Performance management practices and managed performance: the moderating influence of organisational culture and climate in public universities in Uganda

James R.K. Kagaari

The purpose of this article is to explore and explain the existence and implementation of performance management practices in four public universities in Uganda.

Implementing a performance measurement system in Croatia

Vanja Bevanda, Giorgio Sinković, David M. Currie

The paper's aim is to describe the problems encountered when a performance management system such as the balanced scorecard (BSC) is implemented in the culture of a developing…

Performance measurement in welfare services: a survey of Finnish organisations

Virpi Sillanpää

This paper aims to identify the focal elements of performance in Finnish welfare service organisations, how performance is measured in welfare services, and what are management…

Human resource and knowledge management: best practices identification

Marcos Algorta, Fernando Zeballos

The following investigation attempts to identify, describe and analyse the conditions and practices that, as regard to human resources management (HR) and knowledge management…

Knowledge-based value creation in service dominant environment

Antti Lonnqvist