Table of contents
The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China
Wantao Yu, Ramakrishnan RamanathanThe purpose of this paper is to investigate the relationships between employee competencies, information technology (IT) applications, operations strategy, and business…
Managerial lessons on relevance and measurability in R&D project valuation
Petri Suomala, Juho Kanniainen, Antti LönnqvistComprehensive R&D project valuation calls for internal information on, for example, R&D investments as well as external information such as market projections that relate to the…
Making performance measurement systems more effective in public sector organizations
Swee C. GohPerformance management in public sector organizations is a growing phenomenon worldwide. Increasingly, questions are being raised as to its effectiveness in achieving the…
A contingency approach to performance measurement in service operations
Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist, Miikka Palvalin, Virpi Sillanpää, Sanna Pekkola, Juhani UkkoThe purpose of this paper is to investigate the contingency factors affecting performance measurement in the service context. The paper aims to review the literature on…
The effect of intellectual capital on firm performance: an investigation of Iran insurance companies
Mohammad AlipourThe purpose of this paper is to analyze the role of intellectual capital (IC) and its relationship with financial performance of Iran insurance companies during the period…
Supply chain performance issues in an automobile company: a SAP‐LAP analysis
Parikshit CharanSupply chain performance is concerned with managing dependencies between various supply chain members and the joint efforts of all supply chain members to achieve mutually defined…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma