Measuring Business Excellence: Volume 16 Issue 3

Beyond duty‐free access: export readiness assessment for Qualifying Industrial Zones (QIZ) apparel companies

Ali Awni, Karim Shafei

A project was launched in December 2005 to assess the export readiness of Egyptian apparel companies registered for the Qualifying Industrial Zones (QIZ) protocol, a market access…

Balanced Scorecards in education: focusing on financial strategies

Kurt Schobel, Cam Scholey

The purpose of this paper is to demonstrate the use of the Balanced Scorecard in a higher education distance learning environment, and to highlight the importance of financial…

Factors influencing implementation of reverse logistics: a survey among Hong Kong businesses

G.T.S. Ho, K.L. Choy, C.H.Y. Lam, David W.C. Wong

The purpose of the paper is to examine the major factors that may influence industries to implement reverse logistics. Thus, the practice of reverse logistics can be promoted by…

Developing and using a performance management framework: a case study

Maurice Atkinson

The purpose of this paper is to define corporate performance management, provide an overview of the Regulation and Quality Improvement Authority's performance management framework…

Measuring parameters of lean manufacturing realization

Gulshan Chauhan, T.P. Singh

Manufacturing organizations are under pressure to improve productivity and reduce costs through the realization of lean manufacturing. This paper approaches lean manufacturing and…

Achieving excellence in exporting intangible‐intensive goods: measuring economic performances

Marco R. Di Tommaso, Lauretta Rubini

This paper aims at providing a new point of view in the comparison between the sectoral specialization of Italian firms and that of companies of some emerging countries, both…

An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

Arash Shahin, Ali Attafar, Monireh Samea

The purpose of this research is to propose a systematic and integrative approach for evaluating, assessing, analysing, and improving service quality and effectiveness.