Measuring Business Excellence: Volume 17 Issue 3

Subject:

Table of contents

Short-form version of the Benchmark Resilience Tool (BRT-53)

Zach R. Whitman, Hlekiwe Kachali, Derek Roger, John Vargo, Erica Seville

The Benchmark Resilience tool (BRT-53) is an organisational-level resilience quantification methodology that assesses behavioural traits and perceptions linked to the…

1692

The “control tower” approach to optimising complex service delivery performance

Alan Meekings, Steve Briault

The purpose of this paper is two-fold: first, to bring into sharper focus the role of organisational performance management both for “exploring the future to deliver better…

1146

Do you know your knowledge at risk?

Susanne Durst, Stefan Wilhelm

This paper seeks to propose and discuss a knowledge management tool which has been designed to enable small to medium-sized enterprises (SMEs) to obtain information about the…

Systems of indicators to evaluate the performance of university-industry alliances: a review of the literature and directions for future research

Evila Piva, Cristina Rossi-Lamastra

Despite evaluating the performance of university-industry alliances being extremely important, scholars have not developed any structured and commonly accepted systems of…

1409
Cover of Measuring Business Excellence

ISSN:

1368-3047

Online date, start – end:

1997

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editors:

  • Mr Jos Van Iwaarden
  • Professor Giovanni Schiuma