Table of contents
A measure OF MORALITY
Peter DesmondMeasurement is the key to establishing the codes of conduct and shared values that organizations are under increasing social and commercial pressure to embrace, according to…
Think before you link
Stephen BevanPerformance‐driven compensation often fails to deliver fully in terms of productivity and improvement because it is not aligned closely enough or appropriately enough to…
IDENTIFYING THE COST of POOR QUALITY
Lars SörqvistMost businesses would be happy to increase turnover by 10%, yet that is the scale of loss through poor quality revealed by projects in Swedish companies. And 10% may be just the…
ACCOUNTING FOR THE TRIPLE BOTTOM LINE
John ElkingtonPressure is growing from governments and their citizens for business to measure and manage the impacts and outcomes of its behaviour in a range of areas. The demand has led to the…
IMPROVEMENTS on EXCELLENCE
Earlier this year the first major revision of the European model for business excellence was released in draft form by the European Foundation for Quality Management, the body…
The IDEAL WAY TO PAY
Alex TathamAfter twice being voted distributor of the year in the UK computer industry, Ideal Hardware has raised its sights to establish itself as the global benchmark for distribution…
PULLING in the same DIRECTION
Phil BowdenClear alignment between business and individual performance together with reinforcement of core values is the optimal route to operational effectiveness. Nortel's fixed wireless…
THE NEW ECONOMICS
Larry Downes, Chunka MuiDownsizing, outsourcing and decentralization are all symptoms of a fundamental change in corporate structure triggered by the ‘killer applications’ — revolutionary new goods or…
EXCELLENCE INVESTORS
Organizations looking to pursue a programme of excellence and show their commitment to investing in their staff can benefit from developing the links between the European model…
A clean bill of rights
Mark MillerSocial Accountability (SA) 8000 is a newly recognized international standard governing the ethical sourcing for production of goods and services. A response to growing pressure on…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma