Table of contents - Special Issue: Remastered, Reinvented, and Reimagined: Evolving and Merging Paths to Performance Measurement and Management
Guest Editors: Rick Edgeman, Michael Bourne, Umit Bititci, Sai Nudurupati
Tapping the potential of sensemaking for performance management
Shannon Flumerfelt, Javier Calvo-Amodio, J. David PorterThe purpose of this paper is to present a framework, the CX Framework, for organizational sensemaking of systems-based performance management.
Factors influencing control charts usage of operational measures
Anna Ericson Öberg, Peter Hammersberg, Anders FundinThe purpose of this paper is to identify factors influencing implementation of control charts on key performance indicators (KPIs).
Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group
Jan Eklof, Katerina Hellstrom, Aleksandra Malova, Johan Parmler, Olga PodkorytovaThe purpose of this paper is to assess the usefulness and efficiency of customer-based measures such as customer satisfaction (CSI) and perceived loyalty for monitoring and…
Remastering contemporary enterprise performance management systems
Michaela Blahova, Premysl Palka, Parissa HaghirianThis paper aims to investigate current trends in selected management systems and analyses their mutual synergy effects to remaster contemporary enterprise performance management…
Routinizing peak performance and impacts via virtuous cycles
Rick EdgemanThe purpose of this paper is to improve the ability of enterprises to routinely realize peak performance and produce positive social and environmental impact.
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma