Measuring Business Excellence: Volume 22 Issue 2

Why is dialogue on performance challenging in the public sector?

Tomi Rajala, Harri Laihonen, Petra Haapala

This paper aims to understand performance management as a social phenomenon by investigating the challenges of performance dialogue, a phenomenon where participants jointly…

Performance analysis in emergency departments: a data-driven approach

Alessandro Stefanini, Davide Aloini, Elisabetta Benevento, Riccardo Dulmin, Valeria Mininno

This paper aims to investigate the process performances in Emergency Departments (EDs) with a novel data-driven approach, permitting to discover the entire patient-flow, deploy…

How government policies shape the development process of strategic networks

Lara Agostini, Douglas Wegner

The importance of government policies in the formation and development of strategic networks has been widely recognized. Many countries have designed specific government policies…

Exploring competitive strategic performance consistency in service organizations

Carlos F. Gomes, Mohammad Najjar, Mahmoud M. Yasin

As service organizations move toward the open system strategic customer orientation, they need to ensure consistency among competitive methods, performance measures and strategies…

Audit committee characteristics: an empirical investigation of the contribution to intellectual capital efficiency

Amina Buallay

In a knowledge economy, it is generally agreed that audit committees play a significant role in supporting the overall firm’s knowledge, particularly enhancing the reporting…