Measuring Business Excellence: Volume 3 Issue 3

PLANS FOR THE FUTURE

Jonathan Wilson

Forecasting based on measurement and control is losing its relevance as a tool for successful planning and organizational management. In the new business climate an understanding…

QUEBEC'S QUALImètre

Elisabeth Ballery

National and organizational assessment models are increasing in number throughout the world. Among the most recent is Quebec's QUALImètre. In a recent interview Jean‐M. Richard…

HOW TO TAKE THE OUT OF FMEAs

Richard A Harpster

Failure mode and effects analysis (FMEA) is a well‐established and widely used process for improving efficiency and increasing customer satisfaction by highlighting which problems…

How businesses factor ENVIRONMENTAL FEATURES

Graham Earl, Roland Clift

Many manufacturers try to differentiate their products from close competitors with environmental claims that carry no independent verification. There is also little or no…

ALSTOM TRANSPORTE WARMS TO ASSESSMENT

Five years ago Alstom Transporte, the Spain‐based railway systems maintenance unit of Alstom, knew nothing about how it was seen by its customers or employees. With the rigorous…

THE WORLD performance LEAGUE

As a benchmarking exercise the annual World Competitiveness Yearbook gives business and country leaders a unique insight into the ability of their national economy to compete in…

COMPETITIVENESS THE GLOBAL SUMMARY

Professor Stéphane Garelli, director of the World Competitiveness Project, summarizes the key trends to emerge from the latest World Competitiveness Yearbook.

ACQUISITIONS EVALUATING THE OPERATIONS OF A TAKEOVER TARGET

Kate Fickle, Doug Reinart

The current spate of mergers and acquisitions activity may end in expensive failure unless companies pay closer attention to the operational issues involved in integrating…

The tracking of KNOWLEDGE MANAGEMENT PRACTICES

Richard Hull

Innovation processes within a company are increasingly important to its strategic management. In generating a greater variety of options for innovation, knowledge management…