Measuring Business Excellence: Volume 5 Issue 2

Strategic Deployment: A Key To Profitable Growth: Matching Capabilities and Plans To Customer Needs

This first in a series of discussions introduces strategic deployment, a process that will equip an entire organization to perform at its peak in efficiency, profitability and in…

The performance prism in practice

This article describes and illustrates the practical application of a new measurement framework – The Performance Prism – which addresses the shortcomings of many of the…

Performance measurement in not‐for‐profit and public‐sector organisations

Measuring performance is increasingly important in not‐for‐profit and public sector organisations from those as large as the US federal government to the smallest volunteer…

Balanced scorecard: a rising trend in strategic performance measurement

The long‐term survival of a business is dependent upon meeting market needs through a long‐term value creation process. Traditional performance measurement systems have been…

Measuring critical factors of tqm

What are the factors that contribute the success or failure of TQM efforts? Specifically, this study identifies the critical factors and corresponding performance that account for…

Developing best value in a scottish local authority

Best Value was introduced as a local government policy in 1997, after the election of a New Labour administration. The policy was designed to reconfigure service delivery by local…

B2b, old economy businesses and the role of quality: part 1 – the simple alternative

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demands solutions are…

Focus on the net

Revisiting BPR: a holistic review of practice and development

Business process re-engineering implementations using Internet technology

Creating Quality – Process Design for Results

How to succeed at re-engineering

Quality management in German health care – the EFQM excellence model

Are patients really consumers?

Events

Bring back BPR – all is forgiven

Preventing e-business pain

Viewpoint

Quality in healthcare: medical or managerial?

The roles of TQM and BPR in organizational change strategies: a case study investigation

Electronic commerce: re-engineering the buyer-supplier interface

Supporting the "soft" side of business process re-engineering

The development of a model for total quality health care

A developmental performance framework for primary care

Communication - the route to successful change management: lessons from the Guinness Integrated Business Programme

Are you looking forward to your surgery?

Research gives green light to ISO 9000 revision