Table of contents
A call to action: the summit: Carlson School of Management, University of Minnesota‐Minneapolis, Minnesota 26 June 2002
J.M. JuranLooks at the issues that are pertinent to leadership in quality, presenting the most common strategies used in quality initiatives. Discusses the quality improvement, planning and…
The power of world‐class performance management: use it!
André A. de Waal“What you measure is what you get” is a favorite aphorism of many a management writer. As most practicing managers know, measures drive management behavior, especially if they are…
Sustaining and transferring excellence: A framework of best practice of TQM transformation based on winners of Baldrige and European Quality Awards
Ian McDonald, Mohamed Zairi, Mohd Ashari IdrisIn the world of quantum improvement, managing paradigm shifts has aroused unprecedented interest among academics and practitioners. Better and better ways of managing business…
Quality beyond the enterprise
Jan JonkerThe meaning of “quality” is moving into a new phase. Quality for long has been based on a – what is hereafter called – first and second generation connotation. Recent notions of…
Delivering better government: The challenge of gender equality
Eileen DrewThis paper critically examines the Irish Government’s commitment to “Delivering better government”, in the context of achieving gender equality. The strategic management…
Quality management practices in Taiwan’s telecommunication industry
Chih‐Ming Hsu, Chao‐Ton SuTelecommunication companies must effectively master information to remain competitive in an increasingly global market. Tremendous business opportunities have been created because…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma