Measuring Business Excellence: Volume 9 Issue 2

Improving the performance of a performance measure

Stefan Tangen

The purpose of this paper is to discuss how to design an individual performance measure, which usually means the measurement practitioner must deal with many requirements other…

Holistic scorecard: strategic performance measurement and management in the software industry

G.S. Sureshchandar, Rainer Leisten

Though a few critics have questioned the effectiveness of the balanced‐scorecard approach in measuring business performance this approach has taken the academic and business…

Forget value‐based management and the balanced scorecard! An interview with Professor Ken Merchant

André A. de Waal

To elicit the views of Ken Merchant regarding management control and performance.

Designing sustainable development indicators: analysis for a case utility

Cory Searcy, Stanislav Karapetrovic, Daryl McCartney

The purpose of this paper is to present and analyze a case study on the design of a system of sustainable development indicators for an electric utility.

An integrated business improvement system (IBIS) for construction

Simon Beatham, Chimay Anumba, Tony Thorpe, Ian Hedges

To review the key facets of a performance measurement system (PMS) and report on the development of a new model based on the European Foundation of Quality Management (EFQM…

Is your organisation ready for beyond budgeting?

André A. de Waal

Traditionally, budgeting is considered to be one of the most important management tools to steer the organisation, evaluate its performance and motivate its people. However…

ISO 9001:2000 Quality Registration Step by Step (3rd ed.)

K. Narasimhan

Events

Public sector performance: efficiency or quality?

Pietro Micheli, Steve Mason, Mike Kennerley, Mark Wilcox

Editorial

Mike Bourne