Measuring Business Excellence: Volume 9 Issue 3

Turning intentions into outcomes: a quick scorecard to guide implementation

N. Faull, P. Fleming

Companies often fail to take effective action even when they know what to do. Surprisingly, recent research shows that this situation is common. Therefore, the purpose of this…

The development of a model to support synchronous change

Redvers Counsell, Charles Tennant, Kevin Neailey

This paper aims to present an investigation of the problems concerned with delivering a variety of differing change programmes in a logically structured, repeatable and measurable…

Total performance scorecard: the way to personal integrity and organizational effectiveness

Hubert K. Rampersad

A new blueprint for creating a learning organization is needed in which personal and organizational performance and learning mutually reinforce each other on a sustainable basis…

Pursuing Excellence in Higher Education: Eight Fundamental Challenges

K. Narasimhan

Reflections on the role, use and benefits of corporate performance measurement in the UK

Mike Bourne, Monica Franco-Santos, Mike Kennerley, Veronica Martinez

Performance measures - time to rethink: reflections from Malaysia

Suresh Kumar Krishnan

The state-of-the-art in performance measurement in Spain

Miguel Heras

Views from around the world

Pippa Bourne, Mike Bourne

Events

Editorial

Mike Bourne

Leading and lagging practices in performance management

John Wilkes

Performance measurement and management: a Singapore perspective

Derrick Kon

Business performance measurement: an overview of the current state of use in the USA

Bernard Marr