Table of contents
Evolution towards excellence: use of business excellence programs by Canadian organizations
Kathryn Boys, Anne Wilcock, Stanislav Karapetrovic, May AungThe purpose of this study is to explore the broad issues related to business excellence and the application of such programs.
Application of the Balanced Scorecard in Spanish private health‐care management
Ignacio Urrutia, Scott D. EriksenThe objective of this paper is to address the question of whether the Balanced Scorecard (BSC) can be utilized in non‐profit organizations, in particular hospital sector…
Premium growth, underwriting return and segment analysis
Joseph Calandro, Robert FlynnMany insurance companies vigorously pursue top‐line growth, even though it has the potential to develop unprofitably over time. The time lag (or tail) between when insurance is…
Dumbing down performance measures
Paul WalshThe purpose of this paper is to examine why and how firms adopt less‐than‐perfect surrogate measures and, in extreme cases, dumb down measures to support strategic scorecards.
Analysing the requirements of performance measurement systems
Stefan TangenPerformance measurement is a subject that has been high on the agenda for over two decades. This article proposes making a contribution to this field by discussing how to deal…
Project outcomes and outputs: making the intangible tangible
Kersti Nogeste, Derek H.T. WalkerThe purpose of this paper is to introduce and discuss a process for specifying project scope and success criteria more completely – in terms of expected project outcomes, benefits…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma