EuroMed Journal of Business: Volume 18 Issue 3

Guest editorial: Human factors in business technology management

Umair Rehman, Muhammad Umair Shah, Frank Danzinger, Tali Gazit, Patrick C.K. Hung, G. Zeynep Gurkas Aydin

Investigation to determine elements influencing customer's satisfaction in the B2C electronic retailing marketplaces

Fatemeh Ehsani, Monireh Hosseini

Taking the perfect perspective of customers' satisfaction, this paper aims to investigate the elements affecting customer satisfaction in business-to-consumer (B2C) online…

Designing rule-based conversational agents with behavioral programming: a study of human subjects

Ariel Rosenfeld, Nitzan Haimovich

In this work, the authors propose to harness the advantages of behavioral programming as a new technique for designing rule-based conversational agents.

The interplay of perceived risk, perceive benefit and generation cohort in digital finance adoption

Niyati Jain, T.V. Raman

Financial service providers are facing challenges in the acceptance of digital financial services. The study, therefore, intends to identify factors contributing towards the…

Factors influence user’s intention to continue use of e-banking during COVID-19 pandemic: the nexus between self-determination and expectation confirmation model

Samar Rahi, Mahmoud Alghizzawi, Abdul Hafaz Ngah

Internet banking services are proven to be much advantageous and convenient during COVID-19 pandemic. However, vibrant networking designs and dynamic changes in software…

Internet of things and consumer engagement on retail: state-of-the-art and future directions

Samson Ajayi, Sandra Maria Correia Loureiro, Daniela Langaro

The growing complexity of consumer engagement (CE) due to the impact of Internet of things (IoT) has been attracting significant attention from both academics and industry…

Moderating impact of brand authenticity and control over ads on the effectiveness of Facebook advertising: a two-sample study

Usama Sarfraz, Sobia Bano

The aim of the present study is twofold. First is investigating the factors associated with the effectiveness of Facebook advertising and its resultant impact on behavioral and…

Expectation management in AI implementation projects: a case study

Katharina Buschmeyer, Sarah Hatfield, Ina Heine, Svenja Jahn, Antonia Lea Markus

The aim of this case study is to exemplify the application of a change story to facilitate the user centered introduction of an AI-based assistance system. Thereby, user…

Specifying, estimating and validating consumer eSports engagement composite model: a composite confirmatory approach

Amir Zaib Abbasi

The present study aims to specify, estimate, and validate the composite formative model of consumer eSports engagement (CeSE) through utilizing the composite confirmatory analysis…

Antecedents of privacy concerns and online information disclosure: moderating role of government regulation

Ranjan Chaudhuri, Sheshadri Chatterjee, Demetris Vrontis

This study aimed to determine the antecedents of privacy concerns and their impact on consumers' online information disclosure. It also investigated the moderating role of…