European Journal of Innovation Management: Volume 2 Issue 2

The business‐to‐business customer in the service innovation process

Claude R. Martin, David A. Horne, Anne Marie Schultz

This paper addresses a major impediment to business‐to‐business service innovation. The focus is on the role played by the client in a service dominant offering, compared to…

Career route preferences of design engineers: an empirical research

Alberto Petroni

Based on a preliminary field research of career development systems for technical professionals, combined with a survey of 442 design engineers in the food processing and…

Quality differentiation for competitive advantage: a contingency approach

Reginald M. Beal, Archie Lockamy

This study examines the performance consequences of aligning the competitive strategy of quality differentiation with each of the four fundamental industry life cycle stages…

Gaining competitiveness through innovation

D. Keith Denton

Innovation has always been at the centerpiece of competitiveness. Experimentation, exploration and a drive to maximize resources is as essential for companies as it is for nations…