Table of contents
Benchmarking performance indices: pitfalls and solutions
John MaleyeffMany organizations include benchmarking as a component of their performance management system. Often, a performance index is used to quantify the ability of an organizational…
A multi‐level causal model for best practices in project management
Robert LooThis paper presents a multi‐level causal model for best practices in project management based upon the literature, especially empirical studies of competencies and project…
TQM practices and organizational performances of SMEs in Malaysia: Some empirical observations
M. Sadiq Sohail, Teo Boon HoongThis paper examines and compares the total quality management (TQM) practices and organizational performances of small to medium enterprises (SMEs) with and without ISO 9000…
Multicast‐based online auctions: a performance perspective
Hong Liu, Shouhong Wang, Teng FeiOnline auctions on the Internet have become popular. However, the communication techniques currently used in the online auction industry are primarily based on unicast technology…
Benchmarking as an enabler of business excellence in the South African financial sector
W. VermeulenBenchmarking is the process of identifying, understanding, and adapting outstanding practices from within the organization or from other businesses to help improve performance…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran