Table of contents
A review of literature on benchmarking
R. Dattakumar, R. JagadeeshBenchmarking is recognised as an essential tool for continuous improvement of quality. A large number of publications by various authors reflect the interest in this technique…
Revising the concept and forms of benchmarking
Paula KyröThis study suggests that the most recent developments in the content, forms and targets of benchmarking represent a challenge to revise its concept and classification for both…
Setting benchmarks and evaluating balanced scorecards with data envelopment analysis
Robert C. RickardsBalanced scorecards are having a major impact on executives’ strategic decision making by encouraging their use of future‐oriented, non‐monetary success indicators. This article…
Outsourcing: guidelines for a structured approach
F. Franceschini, M. Galetto, A. Pignatelli, M. VarettoOutsourcing is a management approach by which an organization delegates some non‐core functions to specialized and efficient service providers. In the era of “global market” and…
Benchmarking: achieving best value in public‐sector organisations
Hesham Magd, Adrienne CurryGiven the emphasis in today's environment on customer focus, stakeholders’ interests, public‐sector organisational performance and other methods of assessment are employed to…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran