Benchmarking: An International Journal: Volume 14 Issue 2

A model for internal benchmarking: when and how?

Peter B. Southard, Diane H. Parente

To determine the criteria for internal benchmarking candidate processes. Using those criteria, to develop a decision flowchart to employ internal or external benchmarking. To then…

A benchmarking study of experiences with electronic government

Majed Al‐Mashari

This paper aims to analyse several reported case studies of electronic government (EG) application to uncover the driving forces behind EG application, the approaches and methods…

Total quality management through six sigma benchmarking: A case study

Hatice Camgoz‐Akdag

This paper aims to explore the best strategy for Turkish SMEs to obtain world class manufacturing status.

Resource allocation within academic units: DEA and goal programming approach with an application to an Arabian Gulf university

P. Sunil Dharmapala, Hussein M. Saber

To develop a methodology for faculty salary adjustment through market adjustment based on market demand for business PhDs and merit adjustment based on faculty members'…

Best manufacturing practices and their linkage to top‐performing companies in the US furniture industry

Henry Quesada‐Pineda, Rado Gazo

This study aims to examine the relationship between top‐performing US furniture manufacturers and industry's best manufacturing practices.

BSC and benchmark development for an e‐commerce SME

Robert C. Rickards

To report how an SME developed strategic and operational balanced scorecards (BSCs) as well as benchmarks for use in e‐commerce.

Competitiveness in Research and Development: Comparisons and Performance

John P. Meyer

Internet editorial

Ronald E. McGaughey