Benchmarking: An International Journal: Volume 15 Issue 1

Jordan Quality Award (King Abdullah II Award for Excellence (KAIIAE)): Characteristics, assessment and benchmarking

Ibrahim A. Rawabdeh

The purpose of this paper is to present the essence of the Jordan Quality Award (JoQA) that has been developed and implemented in Jordan. The award characteristics, framework…

A review on benchmarking of supply chain performance measures

Wai Peng Wong, Kuan Yew Wong

The purpose of this paper is to redress the imbalances in the past literature of supply chain benchmarking and enhance data envelopment analysis (DEA) modeling approach in supply…

Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry

Anupam Das, Himangshu Paul, Fredric W. Swierczek

To provide reliable and valid constructs of total quality management (TQM) and a measurement instrument in the context of manufacturing industries in newly industrialized…

A study on the ISO 14000 certification and organizational performance of Indian manufacturing firms

P. Padma, L.S. Ganesh, Chandrasekharan Rajendran

The purpose of this paper is to identify the critical factors (CFs) of ISO 14000; to determine if ISO 14000 certification results in improved organizational performance; and to…

The propagation of benchmarking concepts in Indian manufacturing industry

Rakesh Jain, Om Prakash Yadav, Ajay Pal Singh Rathore

The purpose of this paper is to examine the propagation of benchmarking concepts among Indian manufacturing companies after liberalization of Indian economy.