Table of contents
Utilizing cash‐to‐cash to benchmark company performance
Wesley S. Randall, M. Theodore FarrisThe purpose of this paper is to show how the cash‐to‐cash (C2C) metric may be used to benchmark supply chain performance.
A business excellence model for the hotel sector: implementation to high‐class Greek hotels
Yannis Politis, Charalambos Litos, Evangelos Grigoroudis, Vassilis S. MoustakisThe purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry.
En route to a theory of benchmarking
John P. Moriarty, Clive SmallmanThe purpose of this paper is to review the epistemology of benchmarking and identify methodological elements of a theory of benchmarking.
The impact of Auto‐ID on logistics performance: A benchmarking survey of Swedish manufacturing industries
Ola Johansson, Henrik PålssonThe purpose of this paper is to examine how logistics performance is affected by the use of different identification technologies and practices for utilising the tracking data.
Barriers to internal benchmarking initiatives: an empirical investigation
Paulo Amaral, Rui SousaThe purpose of this paper is to focus on the identification of barriers to the implementation of benchmarking initiatives. Managers have little guidance on strategies for…
Benchmarking and measuring the comparative efficiency of emergency medical services in major US cities
Thomas E. Lambert, Hokey Min, Arun K. SrinivasanThe purpose of this paper is to benchmark and measure the comparative efficiency of emergency medical services (EMS) in major US cities (populations greater than 100,000). In so…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran