Benchmarking: An International Journal: Volume 17 Issue 6

Assessing the impact of web‐based electronic commerce use on the organizational benefits of a firm: An empirical study

Carlo A. Mora‐Monge, Arash Azadegan, Marvin E. Gonzalez

The purpose of this study is to analyze the impact of web‐based electronic commerce (WEC) use on organizational benefits (OBE).

An integrated strategic benchmarking model for assessing international alliances with application to NATO membership enlargement

Madjid Tavana, Aidan O'Connor

Promoting security, stability and cooperation is the raison d'être of the North Atlantic Treaty Organization (NATO) and these are the aims of its strategy of membership…

Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants

Panchapakesan Padma, Chandrasekharan Rajendran, Prakash Sai Lokachari

The purpose of this paper is to conceptualize hospital service quality (SQ) into its component dimensions from the perspectives of patients and their attendants; and to analyze…

Marketing productivity and profitability of Indonesian public listed manufacturing firms: An application of data envelopment analysis (DEA)

Rizal Edy Halim

This research tries to fill a gap in research and to suggest a rigorous quantitative approach to benchmarking marketing productivity. Data envelopment analysis (DEA) is useful in…

Key performance indicators in the Kenyan hospitality industry: a managerial perspective

Billy Wadongo, Edwin Odhuno, Oscar Kambona, Lucas Othuon

The overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the Kenyan hotel industry.

An optimisational model of benchmarking

Mohammad Reza Mehregan, Mahmoud Dehghan Nayeri, Vahid Reza Ghezavati

The purpose of this paper is to develop a quantitative methodology for benchmarking process which is simple, effective and efficient as a rejoinder to benchmarking detractors who…

Benchmarking the viability of SCM for entrepreneurial business model design

Stanley E. Fawcett