Benchmarking: An International Journal: Volume 19 Issue 1

North European companies' relation with Russia and China: future outlook on transport flows

Milla Laisi, Olli‐Pekka Hilmola, Mikko Sutela

The purpose of this paper is to understand the changes in Swedish and Finnish companies' traffic flows and evaluate the future prospects.

Distribution channel conflict management: a Brazilian experience

Gabriel Sperandio Milan, Eric Dorion, José Alberto da Rosa Matos

The purpose of this paper is to identify the mechanisms adopted by the distribution channel of a leading Brazilian truck manufacturing company, which generates various conflicts…

Cruise passengers' satisfaction: Cartagena de Indias

Juan Gabriel Brida, Nicolás Garrido, María Jesús Such Devesa

The purpose of this paper is to explain the onshore satisfaction of cruise passengers, in the port of call of Cartagena de Indias.

A combined application of structural equation modeling (SEM) and analytic hierarchy process (AHP) in supplier selection

Murugesan Punniyamoorty, Ponnusamy Mathiyalagan, Ganesan Lakshmi

The purpose of this paper is to develop a new composite model using structural equation modelling (SEM) and analytic hierarchy process (AHP) for the selection of suppliers.

Benchmarking the location of health centers at Jeddah city: a GIS approach

Abdulkader Ali Murad

The purpose of this paper is to discuss a GIS application created for health care planning at Jeddah city, Saudi Arabia. The application covers important health care facilities…

Benchmarking of marine bunker fuel suppliers: the good, the bad, the ugly

Ole Jørgen Anfindsen, Grunde Løvoll, Thomas Mestl

The purpose of this paper is to construct a realistic best practice benchmark and develop a methodology for comparison of individual suppliers of marine bunker fuel. As is…

Benchmarking Best Practice in Maintenance Management

Angela Lewis

Supply chain constraints, opportunities, and adjustments in emerging markets

Harri Lorentz, Yongjiang Shi, Olli-Pekka Hilmola, Jagjit Singh Srai

2011 Awards for Excellence

Paul C. Hong