Benchmarking: An International Journal: Volume 19 Issue 6

Distribution network rationalisation through benchmarking with DEA

Kwok Hung Lau

The purpose of this paper is to discuss the use of data envelopment analysis (DEA) to benchmark store performance for the purpose of rationalising retail distribution network.

Benchmarking the use of tools and techniques in the Six Sigma programme based on a survey conducted in a developing country

Paulo Augusto Cauchick Miguel, Eduardo Satolo, João Marcos Andrietta, Felipe Araújo Calarge

Six Sigma program is an approach currently adopted by many companies, which involves a highly disciplined and guided process, in which applications of many different tools and…

Improving the service quality of ocean container carriers: an Indian case study

Vanumamalai Kannan, S.K. Bose, N.G. Kannan

The purpose of this paper is to assist ocean container carriers in their service quality improvement strategies to ensure breakthrough performance in India.

Exploring current benchmarking practices in the Egyptian hotel sector

Mohamed Nassar

The purpose of this paper is to investigate the current state, understanding and opinions of benchmarking in the Egyptian hotel sector in order to establish its perceived…

TQM implementation: a case of a mining company in Ghana

Ernest Boateng‐Okrah, Fred Appiah Fening

The purpose of this paper is to ascertain the level at which total quality management (TQM) practices have been implemented in a mining company in Ghana.

Twenty‐first century benchmarking: searching for the next generation

Mai T. Pham Evans, Daniel J. Tisak, Douglas F. Williamson

The purpose of this descriptive research article is to investigate current benchmarking practices (2001 to 2010) so as to determine new approaches which may transcend the…

Special Issue on Benchmarking and best practices in industrial service business