Benchmarking: An International Journal: Volume 20 Issue 3

Measuring clinical department efficiency – the impact of clinical leadership job satisfaction: An application to public hospitals

Angelos Pantouvakis, Panagiotis Mpogiatzidis

The purpose of this paper is to evaluate clinical departments' performance per clinical sector in the context of the Greek public hospital care system.

Evaluating the critical success factors of supplier development: a case study

Srikanta Routroy, Sudeep Kumar Pradhan

The purpose of this paper is to identify and evaluate the critical success factors (CSFs) responsible for supplier development (SD) in a manufacturing supply chain environment.

Designing a tool for an effective assessment of purchasing maturity in construction

Jeroen Bemelmans, Hans Voordijk, Bart Vos

Prime contractors spend up to 90 per cent of a construction project's turnover on buying goods and services, and thus suppliers have a large impact on project performance…

The links between lean manufacturing practices and concurrent engineering method of new product development: An empirical study

Mohammad Z. Meybodi

The purpose of this paper is to demonstrate the relationships between lean manufacturing (LM) principles and concurrent engineering approach to new product development (CENPD).

Customer‐driven benchmarking: A strategic approach toward a sustainable marketing performance

Hamed Shamma, Salah Hassan

Most benchmarking methods are based on comparing financial and operational indicators with that of the leader in the market. Financial and operational indicators may not be…

Role of lifestyle orientation and perceived organizational functioning in psychological empowerment of IT professionals

Shalini Singh, Amitabh Deo Kodwani, Rakesh Kumar Agrawal

The purpose of this paper is to explore the role of lifestyle orientation and perceived organizational functioning in psychological empowerment perceptions of information…

Benchmarking QFD application for developing packaging products: A comparison between a company in Italy and one in Brazil

Paulo Augusto Cauchick Miguel

The purpose of this paper is to report case studies conducted in a company in Italy that produces packaging systems, in comparison with a Brazilian company within a similar…

Building Network Capabilities in Turbulent Competitive Environments

David P. Cook