Benchmarking: An International Journal: Volume 21 Issue 5

The contingency role of business strategy on the relationship between operations practices and performance

Jayanth Jayaram, Keah Choon Tan, Tritos Laosirihongthong

The purpose of this paper is to examine the direct influence of three types of operations management practices, namely total quality management (TQM), lean manufacturing (LEAN)…

Critical quality factors for successful TQM implementation in Libyan oil and gas sector

Mohammad Munir Ahmad, Redha Elhuni

The purpose of this paper is to investigate quality factors that are absolutely essential for successful implementation of total quality management (TQM) in Libyan oil and gas…

Technical efficiency analysis of the Indian drug and pharmaceutical industry : A non-parametric approach

Varun Mahajan, D.K. Nauriyal, S.P. Singh

– The purpose of this paper is to measure technical efficiencies, slacks and input/output targets for 50 large Indian pharmaceutical firms.

Performance measures of ISO 9001 certified and non-certified manufacturing companies

Evangelos Psomas, Dimitrios Kafetzopoulos

– The purpose of this paper is to compare ISO 9001 certified and non-certified manufacturing companies with regard to performance measures, both financial and non-financial.

An exploratory investigation of factors shaping electronic commerce practices in Iran : Benchmarking the role of technology and culture

Mahmoud M. Yasin, Jafar Alavi, Andrew Czuchry, Rasool Shafieyoun

The purpose of this paper it to examine Electronic commerce (e-commerce) practices of Iranian business organizations, as a “traditional” business culture, as it compares to a…

Benchmarking suppliers’ performance when some factors play the role of both inputs and outputs : A new development to the slacks-based measure of efficiency

Mahdi Mahdiloo, Abdollah Noorizadeh, Reza Farzipoor Saen

– The purpose of this paper is to develop a slack-based measure (SBM) model in the presence of dual-role factor. Then it is applied in supplier selection problem.

Grocery retail operations and automotive logistics: a functional cross-industry comparison

Michael G. Sternbeck, Heinrich Kuhn

The purpose of this paper is to identify and describe similarities between logistics structures and mid-term planning problems in the grocery retail and automotive industries in a…

Extension of process mapping to identify “green waste”

Gareth R.T. White, Peter James

– The purpose of this paper is to develop an approach to process mapping (Pmapping) that incorporates the identification of environmental wastes.