Benchmarking: An International Journal: Volume 23 Issue 1

Interpretive structural modelling of critical risk factors in software engineering project

Chitrasen Samantra, Saurav Datta, Siba Sankar Mahapatra, Bikash Ranjan Debata

Success of software projects depends on identification of project risks and managing the risks in a proactive manner. Risk management requires thorough insights into…

Development, measurement and validation of supply chain performance measurement (SCPM) scale in Indian retail sector

Shradha Gawankar, Sachin Kamble, Rakesh Raut

The purpose of this paper is to develop a scale with a high degree of reliability, validity and dimensionality which help to determine appropriate supply chain performance…

The reliability of currency and purchasing power parity conversion for international project cost benchmarking

Craig Langston

Project cost is normally a key performance indicator for all projects, and therefore features prominently in benchmarking exercises aimed at identifying best practice. However…

Performance evaluation of Indian Railway zones using DEMATEL and VIKOR methods

Rajeev Ranjan, Prasenjit Chatterjee, Shankar Chakraborty

The purpose of this paper is to propose the application of a decision-making tool for performance evaluation of Indian Railway zones. It basically seeks to analyze the effects of…

Benchmarking deep-sea port performance in the Hamburg-Le Havre range

Bart Wiegmans, Sander Dekker

The purpose of this paper is to focus on answering the following research question: “How efficient are deep-sea ports in the Hamburg-Le Havre (HLH) range compared with each…

Efficiency evaluation of the energy companies in CNX 500 Index of the NSE, India using data envelopment analysis

Punita Saxena, Ratnesh R. Saxena, Deepak Sehgal

Data envelopment analysis (DEA) is a non-parametric technique of computing efficiencies of decision-making units using similar set of inputs to give similar set of outputs. The…

A framework for benchmarking product sustainability efforts: Using systems dynamics to achieve supply chain alignment

Sebastian Brockhaus, Stan Fawcett, Wolfgang Kersten, Michael Knemeyer

Regulatory pressure, consumer awareness, and the quest for competitive advantage place sustainable products in today’s decision-making spotlight. The purpose of this paper is to…

Efficiency ranking method using DEA and TOPSIS (ERM-DT): case of an Indian bank

Asmita Chitnis, Omkarprasad S Vaidya

The purpose of this paper is to present a tie-breaking procedure for computing performance efficiencies to improve benchmarking and performance evaluation process in a business…

An empirical study for implementation of lean principles in Indian manufacturing industry

Naga Vamsi Krishna Jasti, Rambabu Kodali

Lean manufacturing (LM) principles are one of the alternatives to improve manufacturing productivity, quality and customer satisfaction in Indian manufacturing industry. The…

Mapping the linkage between Organizational Culture and TQM: The case of Indian auto component industry

Neena Sinha, Ajay K. Garg, Sanjay Dhingra, Neelam Dhall

The purpose of this paper is to examine the impact of Organisational Culture (OC) on total quality management (TQM) implementation in Indian small and medium enterprises (SMEs) in…

Benchmarking of TQM practices in INGOs: a literature review

Rateb J Sweis, Firas Izzat Mahmoud Saleh, Samer Eid Dahiyat, Nadia J Sweis, Rawan Ali Saleh, Hannah Diab

The purpose of this paper is to aggregate significant part of debates in the field of International Non-Governmental Organizations (INGOs) toward performance improvement by…

Optimising NPD in SMEs: a best practice approach

Nick Leithold, Tino Woschke, Heiko Haase, Jan Kratzer

This study analyses new product development (NPD) processes of small- and medium-sized enterprises (SMEs). The purpose of this paper is to find successful innovation processes of…