Table of contents
Benchmarking public school performance by unionized status
Kathleen Overton, Seong-Jong Joo, Philipp A. StoeberlThere are elevated debates on the role of teacher unions on the effectiveness of education in the USA. The purpose of this paper is to examine if the unionization of education has…
Introduction to soft-set theoretic solution of project selection problem
Tuli Bakshi, Arindam Sinharay, Bijan Sarkar, Subir Kumar SanyalThe purpose of this paper is to introduce a model of decision-making problem in multi-criteria optimization domain for project selection. The model is built by combining the soft…
Supply chain strategy and the role of suppliers: evidence from the Indian sub-continent
Muhammad Shakeel Sadiq Jajja, Vijay R. Kannan, Shaukat Ali Brah, Syed Zahoor HassanSupply chain strategy is widely recognized as being a crucial component of a broader corporate strategy. However, the relationships between a firm’s strategic supply chain focus…
A qualitative investigation of benchmarking barriers in Nigeria
Yewande Adetoro Adewunmi, Hikmot Koleoso, Modupe OmirinThe purpose of this paper is to examine benchmarking barriers among Nigerian facilities management (FM) practitioners.
Service quality dimensions and customer satisfaction in a Brazilian university context
Luciene Eberle, Gabriel Sperandio Milan, Eric DorionThe purpose of this paper is to identify and assess the perception of customers (students) about the services provided by Brazilian universities, through the identification of the…
Managing span of control efficiency and effectiveness: a case study
Raed El-Khalil, Abdul-Nasser El-KassarThe purpose of this paper is to address the following issues: first, the significance of the three independent variables (the chassis, trim, and assembly departments) on the three…
Multicriteria model for selecting TQM consultancy and certification services
Andre Tavares de Aquino, Renata Maciel de MeloThe purpose of this paper is to establish the need and the importance of adopting a structured model to support the decisions by using a multicriteria focus to guide drawing up a…
Benchmarking of purchasing practices using Kraljic approach
Sanjaykumar R. Gangurde, Amol A. ChavanThe purpose of this paper is to reduce impact on profit and supply risk, for strategic part by defining appropriate purchasing strategies using Kraljic portfolio model (KPM…
Improving SME logistics performance through benchmarking
Andreas TaschnerThe purpose of this paper is to discuss the applicability of current benchmarking proposals for small and medium-sized enterprises (SMEs) and to suggest a condensed process for…
Efficiency analysis of banks in ASEAN countries
Wai Peng Wong, Qiang DengThe purpose of this paper is to explore various efficiency aspects of banks in Association of Southeast Asian Nations (ASEAN) in light of their remarkable growth in recent years.
Application of TODIM (Tomada de Decisión Inerativa Multicritero) for industrial robot selection
Dilip Kumar Sen, Saurav Datta, S.S. MahapatraRobot selection is a critical decision-making task frequently experienced in almost every industries. It has become increasingly complex due to availability of large variety of…
Empirical assessment of the causal relationships among lean criteria using DEMATEL method
Vikram Sharma, Amit Rai Dixit, Mohammad Asim QadriIt is difficult for anyone to implement all the lean tools simultaneously. One of the core issues is identifying critical criteria for the successful implementation of lean…
Benchmarking holiday experience: the case of senior tourists
Maria Johann, Panchapakesan PadmaThe purpose of this paper is to determine and benchmark the senior tourists’ preferences by considering the importance attached by them and their perception with respect to…
Performance measures for road managers facing diverse environments
Craig M. Richmond, Clemens Kielhauser, Bryan T. AdeyA key difficulty that plagues benchmarking in the public sector is heterogeneity in the production process. The purpose of this paper is to present a strategy for overcoming that…
Generalized DEA: an approach for supporting input/output factor determination in DEA
Mohsen Afsharian, Heinz Ahn, Ludmila NeumannThe determination of input and output factors is a well-known source of pitfalls when applying data envelopment analysis (DEA). The purpose of this paper is to contribute to…
Reliability and validity issues in analysis of IT spending using IT managerial control ratios
Vlad KrotovThe purpose of this paper is to critically evaluate the practice of IT cost benchmarking using IT managerial control ratios. First, numerous reliability and validity issues that…
Search for objective environmental performance indicators of primary schools
Manfred Fehr, Viviane Suzana Costa Santos AndradeThe purpose of this paper is to seek to develop environmental scores to complement already existing academic scores in order to evaluate and compare school performance in the…
A fuzzy embedded leagility assessment module in supply chain
Chhabi Ram Matawale, Saurav Datta, S.S. MahapatraIn today’s ever-changing global business environment, successful survival of manufacturing firms/production units depends on the extent of fulfillment of dynamic customers’…
Prioritization of Six-Sigma project selection: A resource-based view and institutional norms perspective
Dotun Adebanjo, Premaratne Samaranayake, Fereshteh Mafakheri, Tritos LaosirihongthongWith increasing choice from a range of programs, improvement project selection within broader supply chain context and resource constraints has become a major research challenge…
Measuring the performance efficiency of Turkish electrical machinery manufacturing SMEs with frontier method
Muhammet Enis Bulak, Ali Turkyilmaz, Metin Satir, Muhammad Shoaib, Muhammad ShahbazThe purpose of this paper is to concentrate on measuring and evaluating the performance efficiency of electrical machinery manufacturing small- and medium-sized enterprises (SMEs…
Supplier selection in agile supply chain: Application potential of FMLMCDM approach in comparison with Fuzzy-TOPSIS and Fuzzy-MOORA
Chhabi Ram Matawale, Saurav Datta, S.S. MahapatraThe recent global market trend is seemed enforcing existing manufacturing organizations (as well as service sectors) to improve existing supply chain systems or to take up/adapt…
Website benchmarking: an abridged WAM study
Leonie Jane Cassidy, John HamiltonWebsite benchmarking theory and the website analysis method (WAM) are benchmark tested across non-commercial tropical tourism websites. The paper aims to discuss this issue.
Input/output weight restrictions, CSOI constraint and efficiency improvement
Sanjeet Singh, Surya MajumdarThe purpose of this paper is to develop data envelopment analysis (DEA) models and algorithms for efficiency improvement when the inputs and output weights are restricted and…
Benchmarking construction industry, company and project performance by participants’ evaluation
Sami Kärnä, Juha-Matti JunnonenThe construction industry needs effective methods for gathering and utilizing performance information on industry, company and individual project levels. Such benchmarking (BM…
The drivers of supply management capability
Katrina Lintukangas, Jukka Hallikas, Minna Koivisto-Pitkänen, Anni-Kaisa KähkönenThe purpose of this paper is to unite the fragmented discussion concerning organizational-level capability in terms of purchasing and supply chain management. The capability…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran