Table of contents
A counting multidimensional innovation index for SMEs
Nuno Campos Pereira, Nuno Araújo, Leonardo CostaThe purpose of this paper is to develop a multidimensional innovation index (MII) framework for measuring and benchmarking multidimensional innovation of small and medium…
An analysis of satisfaction level of 3PL service users with the help of ACSI
Sadia Samar Ali, Rajbir KaurThe purpose of this paper is to evaluate the satisfaction level of customers using third party logistics (3PL) services in the Indian capital region and its surrounding areas. The…
Quality improvement calls data mining: the case of the seven new quality tools
Loukas K. TsironisThe purpose of this paper is to propose a way of implementing data mining (DM) techniques and algorithms to apply quality improvement (QI) approaches in order to resolve quality…
Sustainable evaluation and selection of potential third-party logistics (3PL) providers: An integrated MCDM approach
Rakesh Raut, Manoj Kharat, Sheetal Kamble, Chandra Shekhar KumarThe purpose of this paper is to efficiently assist the decision makers in evaluating and selecting the most appropriate third-party logistics (3PL) provider from environmental…
Benchmarking the international compulsory education performance of 65 countries and economies: Findings from PISA 2006, 2009, and 2012
Henry H. BiThe Program for International Student Assessment (PISA) measured 15-year-olds’ performance in mathematics, reading, and science. The purpose of this paper is to use the assessment…
Prerequisites for performance measurement supporting purchaser-supplier collaboration
Aki Jääskeläinen, Otto ThitzThe purpose of this paper is to clarify the prerequisites for performance measurement supporting purchaser-supplier relationships and value co-creation. It also explains the…
Archival research: a neglected method in organization studies
Roshni Das, Kamal K. Jain, Sushanta K. MishraArchival research is a much under-rated and under-utilized method of research in management studies. Yet multi-disciplinary undertakings being observed in recent times, such as in…
Unfamiliar relatives in the service sector
Miroslav Hrnciar, Peter Madzik, Matej UramThis paper presents an approach by which potential benchmarking partners in the service sector can be matched together more efficiently. The purpose of this paper is to decide…
Integrated SEM-FTOPSIS framework for modeling and prioritization of risk sources in medical device development process
Milind Shrikant Kirkire, Santosh B. Rane, Surya Prakash SinghThe purpose of this paper is to outline and prioritizes risk sources in medical device development (MDD) process using an integrated “structural equation modeling” (SEM) and fuzzy…
A hybrid approach to achieve organizational agility: An empirical study of a food company
Majid Nejatian, Mohammad Hossein Zarei, Mehran Nejati, Seyed Mahmood ZanjirchiIn today’s intense global competition, agility is advocated as a fundamental characteristic for business survival and competitiveness. The purpose of this paper is to propose a…
3PL provider selection by AHP and TOPSIS methodology
Augusto BianchiniThe purpose of this paper is to provide a two-phase analytical hierarchy process (AHP) and the technique for order preference by similarity to ideal solution (TOPSIS) approach…
On the different forms of returns from moving average buy-sell trading rule in the stock market
Louie Ren, Peter Ren, Yong GlasureThe purpose of this paper is to examine three different forms of returns based on the price difference, percentage change, and difference in logarithm price from moving average…
Intelligent evaluation of suppliers using extent fuzzy TOPSIS method: A case study of an Indian manufacturing SME
Vinod Yadav, Milind Kumar Sharma, Shailender SinghIn a developing economy like India, the contribution of small- and medium-sized enterprises (SMEs) to the national gross domestic product is significant. This sector creates…
An integrated fuzzy-based multi-criteria decision-making approach for the selection of an effective manufacturing system: A case study of Indian manufacturing company
Ram Prakash, Sandeep Singhal, Ashish AgarwalThe research paper presents analysis and prioritization of barriers influencing the improvement in the effectiveness of manufacturing system. The purpose of this paper is to…
Customer co-creation in hotel service innovation: An interpretive structural modeling and MICMAC analysis approach
Bijoylaxmi Sarmah, Zillur RahmanWith increased competition in service sector due to dynamic nature of customers’ taste and preferences, service providers have realized the importance of co-creating with…
The relationship between ownership structure and firm financial performance: Evidence from Jordan
Tariq Tawfeeq Yousif AlabdullahPrevious studies that dealt with corporate governance have witnessed gradually significant growth that created some new trends. The purpose of this paper is to be involved in such…
Labor productivity in the construction industry: An evaluation framework for causal relationships
Shobhit Chaturvedi, Jitesh J. Thakkar, Ravi ShankarAs the construction industry undertakes complex and innovative projects, improving the labor productivity that helps accomplish the triple bottom line dimensions (time, schedule…
Factorial analysis of capacity-building needs of small- and medium-scale building contractors in developing countries: Ghana as a case study
Joseph Asante, Ernest Kissi, Edward BaduThe needs assessment is the heart of any capacity-building strategy since it determines the design of any intervention, and also helps to prioritise the allocation of resources…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran