Benchmarking: An International Journal: Volume 28 Issue 8

CEO pay sensitivities in innovative firms

Raghavan J. Iyengar, Malavika Sundararajan

This study aims to investigate whether compensation committees provide the chief executive officers (CEOs) with incentives to undertake “income-decreasing” but potentially…

Building a yardstick–a benchmark framework for assessing higher education management institutions

Umayal Palaniappan, L. Suganthi, Shameem Shagirbasha

Higher education management institutions play a vibrant role in imparting managerial skills to the students to face the corporate world. Performance evaluation of such…

Identification of cause and effect relationships among barriers of Industry 4.0 using decision-making trial and evaluation laboratory method

Dheeraj Nimawat, B.D. Gidwani

Industry 4.0 is regarded as a modern industrial phase wherein convergence between horizontal and vertical production systems, along with their interactions, would enable…

Assessment of risks associated with third-party logistics in restaurant supply chain

Saket Shanker, Hritika Sharma, Akhilesh Barve

The restaurant network is reforming rapidly due to the advancements encountered so far in the restaurant–third party logistics (3PL) collaborations. These collaborations resulting…

Towards a further step in understanding business excellence models: a comparative approach

Mohammed Hamdan Alanazi

A comparative analysis of the validity of business excellence models (BEMs) has rarely been empirically pursued. In addition to their similarities, BEMs exhibit differences in…

Proposed guidelines for treatment of recurrent failures for sustainability of results in the post-project improvement stage process

Caio Melo Almeida, Fernando Oliveira Araujo, Chrystyane Gerth Silveira Abreu, Haydee Maria Correia da Silveira Batista

The maintenance of process improvement programs within organizations is not an easy task. Some processes do not maintain the results achieved with the improvement project and…

The internet of things in the food supply chain: adoption challenges

Ammar Mohamed Aamer, Mohammed Ali Al-Awlaqi, Ifadhila Affia, Silvia Arumsari, Nabeel Mandahawi

The food supply chain (FSC) challenges coupled with global disruptions, such as the recent coronavirus disease 2019 (COVID-19) pandemic outbreak, exacerbate its vulnerability. The…

Green product innovation and competitive advantage: an empirical study of chemical industrial plants in Jordanian qualified industrial zones

Ghaith M. Al-Abdallah, Majda I. Al-Salim

Green product innovation is a global industrial concern. This research examines the possible impact of green product innovation on firms' competitive advantage in industrial…

Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior

Muhammad Farrukh, Nabeel Younus Ansari

Customer value cocreation (VCC) behavior is gaining increased scholarly attention in the services marketing discipline and has become a top research priority in recent times…

Performance measurement and NPOs' effectiveness: does internal stakeholders' trust matter? Evidence from Palestine

Mohammed Aboramadan, Khalid Abed Dahleez, Caterina Farao, Mohammed Alshurafa

This study proposes a model of the effect of financial and non-financial performance measures on nonprofit organizations’ (NPOs’) effectiveness where internal stakeholders' trust…