Benchmarking: An International Journal: Volume 29 Issue 8

Quality intervention, supplier performance and buyer–supplier relationships: evidence from the garment industry

Imranul Hoque, Miguel Malek Maalouf

This study investigates the impact of a buyer-assisted quality intervention on suppliers' quality performance and buyer–supplier relational dynamics in the garment industry.

Understanding big data-driven supply chain and performance measures for customer satisfaction

Ramadas Thekkoote

Supply chain analytics with big data capability are now growing to the next frontier in transforming the supply chain. However, very few studies have identified its different…

The role of predictive analytics to explain the employability of management graduates

Ramakrishnan Raman, Dhanya Pramod

In India, one of the prime focuses of a post-graduate management program is to prepare students and make them job-ready. Masters in Business Management (MBA) program helps…

Communication performance inherent in the repetitive attributes of projects: the case of mass housing projects

Titus Ebenezer Kwofie, Samuel Amos-Abanyie, Frank Fugar, Samuel Owusu Afram, Clinton Ohis Aigbavboa, Emmanuel Owusu Banahene

The perception that the repetitive nature and attributes of mass housing projects (MHPs) induce significant influence on communication among projects teams have persistently been…

The drivers of employee creativity and organizational innovation: a dynamic capability view

Akriti Chaubey, Chandan Kumar Sahoo

This paper aims to examine the drivers of employee creativity and organizational innovation empirically. And to study how employee creativity significantly impacts organizational…

Modelling the role of social media usage in improving users well-being: a social enhancement model perspective

Rahul Bodhi, Tripti Singh, Yatish Joshi

Employees have gradually adopted social media sites and their applications that have been associated with enhanced communication and collaboration at the workplace. However…

Measuring paper industry's ecological performance in an imprecise and vague scenario: a fuzzy DEA-based analytical framework

Sunil Kumar Jauhar, Natthan Singh, A. Rajeev, Millie Pant

Productivity improvement is key to sustainability performance improvements of organizations. In a real-world scenario, the nature of inputs and outputs is likely to be imprecise…

Insights from systematic literature review of supply chain resilience and disruption

Nishant Agrawal, Rajesh Kumar Jain

The study of supply chain disruption (SCD) and supply chain resilience (SCR) remains to be studied deeply in the field of business management. The purpose of this paper is to…

Modelling the barriers of weather index insurance service adoption integrating expert mining and ISM Fuzzy-MICMAC

Pankaj Singh, Gaurav Agrawal

The purpose of this study is to explore and prioritize the barriers that affect weather index-insurance (WII) adoption among customers by utilizing interpretive structural…

Managing BPM life cycle transition risks in a small educational company to support change management

Larissa Ane Hora de Souza, Victor Diogho Heuer de Carvalho, Roberio José Rogério dos Santos, Jonhatan Magno Norte da Silva

This article aims to present a methodology applied to the transition between the “as-is” and “to-be” stages of the Business Process Management (BPM) life cycle, supporting its…

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

Luís César Ferreira Motta Barbosa, Otávio José de Oliveira, Marcio Cardoso Machado, Ana Clara Tomaz Morais, Patrícia Maria Bozola, Manuel Gilberto Freitas Santos

This study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and…

Does a retailer's performance depend on CSR practices? A stakeholder theory perspective from developing economy

Anil Kumar, Rohit Kr Singh

The study aims to examine the relationship between retailer's performance and corporate social responsibility (CSR) practices in Indian context. The article introduces a new…