Benchmarking: An International Journal: Volume 29 Issue 9

COVID-19 operational disruption and SMEs' performance: the moderating role of disruption orientation and government support

Mahmoud Ahmad Mahmoud, Ahmed Mahmoud, Shamsu Lawan Abubakar, Abubakar Salisu Garba, Bashir Ahmad Daneji

Despite the growing unforeseen and catastrophic events that disrupt business operations, empirical studies on the impact of operational disruption (OD) on small and medium…

Systematic review of manufacturing strategy studies focusing on congruence aspect

Vishwas Dohale, Milind M. Akarte, Priyanka Verma

This study provides a systematic review of the literature within the manufacturing strategy (MS) domain focusing on the congruence aspect of different strategic functions to…

The first two decades of Circular Economy in the 21st century: a bibliographic review

João Francisco Pinto Anaruma, Jorge Henrique Caldeira de Oliveira, Francisco Anaruma Filho, Wesley Ricardo de Souza Freitas, Adriano Alves Teixeira

The purpose of this paper is to analyze and map the main areas of the Circular Economy literature of the first two decades of 21st century, offering a broad vision about the…

Supply chain integration and economic performance: empirical evidence from a developing country

Minh Hue Nguyen, Anh Chi Phan, Yoshiki Matsui

This study seeks to investigate the impact of supply chain integration (SCI) practices on economic performance in Vietnamese enterprises.

The dark shadow of corruption on new product development

Saikat Banerjee

The study examines the effects of corruption activities on new product development of firms. The roles of senior managers in the relationship between corruption activities and new…

Understanding influence of supply chain competencies when developing Triple-A

Sehrish Huma, Waqar Ahmed

To be successful in the rapidly changing global business environment, supply chains (SCs) must be agile, adaptable and aligned (Lee, 2004), a practice known as Triple-A…

Analysing drivers of efficiency in the leather industry: a two-stage double bootstrap DEA approach

Aparajita Singh, Haripriya Gundimeda

The Indian leather industry contributes to economic growth at a significant environmental cost. Due to the rising global demand for sustainable leather products, promoting…

Designing platform ecosystems for collaboration, innovation and growth

Ajay Kumar Singal

This paper explores the design dimensions that foster identity construction, legitimation, and growth of digitally mediated platform ecosystems.

Understanding dynamic distribution capabilities to enhance supply chain performance: a dynamic capability view

Syeda Wajiha Kazmi, Waqar Ahmed

The purpose of this paper is to evaluate and understand the factors that contribute to the enhancement in the process of supply chain activities, specifically among manufacturing…

Measuring the performance of the Indian banking industry: data envelopment window analysis approach

Shakeb Akhtar, Mahfooz Alam, Mohd Shamim Ansari

This study aims to empirically evaluate the performance of commercial banks operating in India.

Basic Health Units services quality assessment through Kano and SERVQUAL models

Anderson Barbosa Lacerda, Augusto Sérgio da Silva Souza, Glycia Keylla Lucia Da Silva, Eduardo H. Malheiros De Azevedo, Fagner José Coutinho De Melo

The present research aims to evaluate the quality of services provided by the Basic Health Units (UBS) of the Unified Health System (SUS) located in the city of Recife, in the…

Green human resource management and environmental performance: the role of green supply chain management practices

Amer Saeed, Fatima Rasheed, Maimoona Waseem, Mosab I. Tabash

This research scrutinizes the connection between green human resources management (GHRM) and environmental performance (EP) through mediating role of green supply chain management…

Financial inclusion through Kiosk-based banking services: a study with reference to business correspondent models in the state of Kerala

Muhammed Shafi M.K, M. Ravindar Reddy

The paper aims to study the outreach and performance of business correspondent (BC) models, which are implemented as a subsidiary agent of banks to accelerate the financial…

Environmental policy stringency and comparative advantage of environmental sensitive goods: a study of textile exports in G20 countries

Alisha Mahajan, Kakali Majumdar

Textile, listed as one of the highly environmentally sensitive goods, its trade is susceptible to be influenced by the implementation of stringent environmental policies. This…

A national framework for promoting business excellence (NFPBE)

Stanislaus Lobo, Premaratne Samaranayake, Kenan M. Matawie

The purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with information…

Relationship between perceived performance management system (PMS) effectiveness, work engagement and turnover intention: mediation by psychological contract fulfillment

Neha Paliwal Sharma, Tanuja Sharma, Madhushree Nanda Agarwal

Performance management systems (PMSs) are critical for organizational success, but research is undecided on their constructive influence and the means through which they impact…

Development of a sustainable brand identity model: fostering the implementation of SDGs in the Brazilian power sector

Adriana Cristina Ferreira Caldana, Marina Lourenção, Caroline Krüger, Adriana Fiorani Pennabel, Neusa Maria Bastos Fernandes dos Santos

This study aims to develop a sustainable brand identity model to help organizations align their managerial practices to sustainable development goals (SDGs) and examine its…