Benchmarking: An International Journal: Volume 30 Issue 8

Benchmarking performance of new venture travel intermediaries: role of firm value and customer perceived value

Baljeet Singh, Rohit Kumar Singh, Pancy Singh

Literature concerning the linkages between entrepreneurial orientation (EO) and firm performance (FP) has been growing in tourism research. However, the linkage's relevance to new…

Peace engineering and compassionate operations: a framework for leveraging social good

Maciel M. Queiroz, Charbel José Chiappetta Jabbour, Ana Beatriz Lopes de Sousa Jabbour, Susana Carla Farias Pereira, Julio Carneiro-da-Cunha

Peace engineering and compassionate operations can unlock the potential of emerging technologies for social good. This work aims to investigate the integration of peace…

Evaluation of risk factors in Ghanaian public-private-partnership (PPP) power projects using fuzzy synthetic evaluation methodology (FSEM)

Augustine Senanu Komla Kukah, De-Graft Owusu-Manu, Edward Badu, David John Edwards

This paper aims to evaluate the risk factors and determines the overall risk level (ORL) of public-private-partnership (PPP) power projects in Ghana using fuzzy synthetic…

The effect of organizational justice on employee performance in the Indian Public Sector Units: the role of organizational identification

Subhra Pattnaik, Santosh Kumar Tripathy

Past studies have proved the effect of justice on performance. However, the findings across studies have been inconsistent and there remains a substantial unexplained variance…

Influence of governance instruments on supply chain quality: a qualitative investigation in the dairy industry

Osvaldo de Souza, Marcio C. Machado, Victor Silva Correa, Renato Telles

This paper aims to explore the formal (i.e. contracts, standards, processes, and structure) and informal (i.e. social structure, norms, information sharing, and value system and…

Behavioural conflict on employee wellbeing: role of negative affect state and workplace fun

Vijay Kuriakose, Sreejesh S

The study attempts to understand the relationship between behavioural conflict and employee well-being and examines the intervening role of the negative affect state. Besides…

Strategies for reducing healthcare supply chain inventory costs

Jean C. Essila

This study aims to identify empirically proven strategies for reducing healthcare supply chain inventory costs.

Assessing the influence of COVID-19 protocol on online health information seeking intention of athletes in India

Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana, Yogesh K. Dwivedi

The Internet is used as a tool to seek health information by individuals. Mental health concerns are the high prevalence of the novel coronavirus disease 2019 (COVID-19) and…

A descriptive statistical analysis of barriers to the adoption of integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries

Dharmendra Hariyani, Sanjeev Mishra, Milind Kumar Sharma

Scarcity of resources and ever-changing demand have attracted the government and manufacturers for an integrated sustainable-green-lean-six sigma-agile manufacturing system…

A DEA-ANN-based analytical framework to assess and predict the efficiency of Canadian universities in a service supply chain context

Sunil Kumar Jauhar, Hossein Zolfagharinia, Saman Hassanzadeh Amin

This research is about embedding service-based supply chain management (SCM) concepts in the education sector. Due to Canada's competitive education sector, the authors focus on…

Accentuating the interconnection between green intellectual capital, green human resource management and sustainability

Jing Yi Yong, Mohd Yusoff Yusliza, T. Ramayah, Khalid Farooq, Muhammad Imran Tanveer

The study aims to investigate the relationships between green intellectual capital, green human resource management (HRM), and sustainability.