Benchmarking: An International Journal: Volume 31 Issue 2

Benchmarking the operational efficiency of Mexican hospitals – a longitudinal study

Victor Pimentel, Carlo A. Mora-Monge

This study aims to benchmark the operational efficiency of fifty-eight public hospitals across Mexico between 2015 and 2018 and identifies the most critical inputs affecting their…

Examining behavioural intention of using smart health care technology among females: dynamics of social influence and perceived usefulness

Mohammad Osman Gani, Muhammad Sabbir Rahman, Surajit Bag, Md. Papul Mia

The aim of this study is to comprehend the behavioural intention of females' perception toward smart healthcare technology. The study also examines the moderation effect of social…

Strategic frameworks for sustainability and corporate governance in healthcare facilities; approaches to energy-efficient hospital management

Helen Dion, Martin Evans

The issue of energy efficiency is becoming increasingly prevalent globally due to factors such as the expansion of the population, economic growth and excessive consumption that…

Spillovers of underground gas storage facilities and their role in the sustainable energy markets: assessment and policy recommendations

Anastasios Chrysochoou, Dimitris Zissis, Konstantinos Chalvatzis, Kostas Andriosopoulos

The purpose of this study is to investigate the impact of the construction and operation of underground gas storage (UGS) facilities, under the prism of the recent rise in energy…

Modern-day marketing concepts based on face recognition and neuro-marketing: a review and future research directions

Gautam Srivastava, Surajit Bag

Data-driven marketing is replacing conventional marketing strategies. The modern marketing strategy is based on insights derived from customer behavior information gathered from…

An investigation on dynamic connectedness of commodity market with financial market during the Russia–Ukraine invasion

Gaytri Malhotra, Miklesh Prasad Yadav, Priyanka Tandon, Neena Sinha

This study unravels an attempt to investigate the dynamic connectedness of agri-commodity (wheat) of Russia with 10 financial markets of wheat importing counties during the…

The COVID-19 pandemic and supply chain: international cooperation patterns and influence mechanism

Qiang Wang, Min Zhang, Rongrong Li

The aim of this study is to undertake a systematic analysis of the supply chain literature to uncover the changes and patterns of international cooperation in the context of the…

Can lean principles assist to reduce BIM implementation costs? A contemporary application of lean principles to the Sri Lankan construction industry

Lichini Nikesha Weerasinghe, Akila Pramodh Rathnasinghe, Himal Suranga Jayasena, Niraj Thurairajah, Menaha Thayaparan

Building information modelling (BIM) claims to be spearheading the modern technological revolution in the global construction industry. While scholars have emphasised the…

Knowledge transfer and innovation in multinationals: a review of the literature using SCM-TBFO framework

Shiwangi Singh, Sanjay Dhir

Business research has highlighted the importance of knowledge transfer and innovation in multinational firms for better performance outcomes. However, the existing body of…

Buyer–supplier collaboration's commitment. An antecedent for procurement performance of large manufacturing entities in Tanzania

Honest F. Kimario, Leonada R. Mwagike

This study was steered to establish how buyer–supplier collaboration's commitment attributes serve as an antecedent for procurement performance in large manufacturing entities in…

A systematic literature review of modern slavery through benchmarking global supply chain

Barnabas Jossy Ishaya, Dimitrios Paraskevadakis, Alan Bury, David Bryde

The globalisation of supply chains has contributed to modern slavery by degrading labour standards and work practices. The inherent difficulties involved in monitoring extremely…

Mediation of learning orientation on market orientation and business performance: evidence from Brazilian Small and Medium Enterprises (SMEs)

Rodrigo Marques de Almeida Guerra, Maria Emilia Camargo

The aim of this study is to investigate the mediating effect of learning orientation on the market orientation and business performance of industrial Small and Medium Enterprises…

Evaluation of passengers' expectations and satisfaction in the airline industry: an empirical performance analysis of online reviews

Somtochukwu Emmanuel Dike, Zachary Davis, Alan Abrahams, Ali Anjomshoae, Peter Ractham

Variations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction help…

Human resources analytics: where do we go from here?

Prakash Chandra Bahuguna, Rajeev Srivastava, Saurabh Tiwari

Human resource analytics (HRA) has developed as a new business trend and challenge, stressing the strategic relevance of human resource management (HRM) to senior management…