Benchmarking: An International Journal: Volume 6 Issue 4

Integrating benchmarking and poor quality cost measurement for assisting the quality management work

Bjørn Andersen, Rune M. Moen

The two quality management concepts of benchmarking and poor quality cost measurement have been developed completely separate from each other and without any interaction between…

Competitive benchmarking in the air cargo industry: Part III

Ingrid Lobo, Mohamed Zairi

This is the last of a series of three papers discussing a benchmarking project related to the air cargo freight industry. This paper builds on the analysis covered in the second…

Comparing American and British practices in AMT adoption

Amrik S. Sohal, Peter G. Burcher, Robert Millen, Gloria Lee

This paper compares AMT adoption practices in large American and British companies, investigating their motives, size and nature of their investments, planning processes, fit…

Benchmarking health and safety performance through company safety competitions

Colin Fuller

A case study is described in which an audit programme was developed as a measure of health and safety performance. The audit programme was implemented as a safety competition in a…

The role of benchmarking within the cultural reform journey of an award‐winning Australian local authority

Robert Jones

Wollongong City Council in New South Wales, Australia, won the Australian Quality Award in 1997 and the Australian Customer Service Award in 1998, the first local council to…