Benchmarking: An International Journal: Volume 7 Issue 4

Internal transfer of best practice for performance excellence: a global survey

Yasar F. Jarrar, Mohamed Zairi

Presents the findings of a global survey, undertaken by the European Centre for Total Quality Management (UK), which was aimed at identifying the critical success factors for the…

Project management benchmarks for SMEs implementing ISO 9000

V. Lo, P. Humphreys

ISO 9000 certification is one of the most prevalent quality assurance systems in the world. Despite its popularity, there is considerable confusion and frustration surrounding its…

Successful implementation of Six Sigma: benchmarking General Electric Company

Kim M. Henderson, James R. Evans

The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is…

Benchmarking in QFD for quality improvement

X.X. Shen, K.C. Tan, M. Xie

Through listening to the voice of the customer, quality function deployment (QFD) is a systematic methodology for quality improvement and product development. The quality of a…

Benchmarking for strategic maintenance quality improvement

S. Muthu, S.R. Devadasan, Saleem Ahmed, P. Suresh, R. Baladhandayutham

Points out that the concepts of total productive maintenance (TPM) were formulated by combining the principles of total quality control (TQC) and maintenance engineering. Claims…

The application of graphical techniques in evaluating benchmarking partners

Jaffar Razmi, Mohamed Zairi, Yasar F. Jarrar

Benchmarking is the search for best practices that will lead to superior performance in some business activity. Benchmarking can provide organisations with various benefits in…