Table of contents
Enterprise resource planning: An integrative review
E.M. Shehab, M.W. Sharp, L. Supramaniam, T.A. SpeddingEnterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution…
Key success factors in implementation of process‐based management: A UK housing association experience
Michaela A. Balzarova, Christopher J. Bamber, Sharon McCambridge, John M. SharpThis paper explores the implementation of a process‐based management system within a service organisation that has recently achieved certification of its quality management system…
Re‐engineering proves effective for reducing courier costs
Lee RevereThe success of business process re‐engineering (BPR) is dependent on the use of data‐driven methods that provide cost‐effective and optimal solutions. Today's business managers…
The rebirth of re‐engineering: X‐engineering
Mohsen Attaran, Sharmin AttaranAmerican businesses spent billions of dollars on various re‐engineering initiatives in the last decade. Re‐engineering efforts have produced a wide range of results. While some…
A coordination analysis of the creative design process
Togar M. Simatupang, Indah Victoria Sandroto, S.B. Hari LubisThe creative design process is often characterised by high task uncertainty and tight dependency on other functions both within a firm and with external parties. Coordination thus…
Business analysis metrics for business process redesign
George Valiris, Michalis GlykasIn the existing BPR methodologies there exists a big division in business analysis techniques due to the black and white approach used in most cases. In some of them, cost is the…
A simulation approach to restructuring call centers
Kokin Lam, R.S.M. LauAs the call center services are becoming an integrated part of most organizations, the efficiency of their operations is vital to the competitiveness of the organizations. This…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari