Business Process Management Journal: Volume 12 Issue 1

The web‐internet compound as the infrastructure of digital government

Vladimir Zwass

To provide the framework for digital government in its e‐government and e‐democracy aspects.

E‐government: a strategic operations management framework for service delivery

John F. Affisco, Khalid S. Soliman

This paper aims to present a conceptual framework for selecting and developing e‐government applications as part of an overall coherent strategy of e‐government service delivery…

The importance of strategic readiness in an emerging e‐government environment

Chang E. Koh, Victor R. Prybutok, Sherry Ryan, Bashorat Ibragimova

The purpose of the study is to examine how information technology, strategic planning processes, and people interact in an emerging e‐government environment.

Ontologies for e‐document management in public administration

Ralf Klischewski

This research seeks to explore the potential of ontologies for reorganizing e‐document management in public administration with the aim of supporting administration in organizing…

A framework for e‐government: privacy implications

France Belanger, Janine S. Hiller

The paper proposes a conceptual framework of the stages of electronic government that describes and integrates the unique relationship between the government and its varied…

A procedure model for process oriented e‐government projects

Joerg Becker, Lars Algermissen, Björn Niehaves

To provide guidelines in the form of a procedural model for e‐government‐indicated business process reengineering (BPR) projects in public administrations.

The role of business process redesign in creating e‐government in Ireland

Martin Hughes, Murray Scott, Willie Golden

To investigate the role of business process redesign (BPR) in creating citizen‐centred e‐government.

E‐government services in the local government context: an Australian case study

Peter Shackleton, Julie Fisher, Linda Dawson

To examine the progress local governments in Victoria. Australia have made utilizing the internet to deliver traditional services, and examine models that attempt to define the…

Exploring city, county and state e‐government initiatives: an East Texas perspective

Mary Helen Fagan

In order to understand the range of e‐government initiatives that occur in practice, this study aims to explore diverse applications that have involved one locale, the City of…

Integrated service delivery: Exploratory case studies of enterprise portal adoption in UK local government

Elizabeth Daniel, John Ward

The purpose of this paper is to introduce enterprise portals and show their ability to provide integrated services in the local government domain.

Guest editorial

Khalid S. Soliman, John F. Affisco