Table of contents
The role of trust in the governance of business process outsourcing relationships: A transaction cost economics approach
Penelope Sue Greenberg, Ralph H. Greenberg, Yvonne Lederer AntonucciBusiness process outsourcing (BPO) has become so prevalent that a new term, the extended enterprise, has arisen to describe this approach to structuring an organization. The…
Business process reengineering, empowerment and work monitoring: An empirical analysis through the Panopticon
Siew Kien Sia, Boon Siong NeoThis paper aims to clarify the apparent confusion on the work impacts of business process re‐engineering (BPR), specifically, the level of empowerment and work monitoring, through…
A model for improving the role of IT in BPR
Alan Eardley, Hanifa Shah, Andrea RadmanExtensive literature on business process management suggests that organisations could enhance their overall performance by adopting a process view of business. However, there is a…
A metric for collaborative networks
Joniarto Parung, Umit S. BititciThe objective of this paper is to provide a metric that could be used to define success in a collaborative network.
An empirical study of enterprise resource management systems implementation: From ERP to RFID
Ming‐Ling Chuang, Wade H. ShawThe purpose of this paper is to determine the significant variables leading to successful implementation of enterprise resource management (ERM) and its predecessor concepts of…
Process management tasks: a conceptual and practical view
Rafael Paim, Heitor Mansur Caulliraux, Rodolfo CardosoThe purpose of this paper is to contribute to defining the tasks necessary to process management, considering both conceptual and practical views.
Measuring e‐government service value with the E‐GOVSQUAL‐RISK model
Siriluck RotchanakitumnuaiThe purpose of this paper is to study the e‐government service quality and risk perceptions of personal income taxpayers on e‐government service value.
The impact of business process orientation on financial and non‐financial performance
Rok Škrinjar, Vesna Bosilj‐Vukšić, Mojca Indihar‐ŠtembergerExtensive literature on business process management suggests that organizations could enhance their overall performance by adopting a process view of business. However, there is a…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari